Edward Obando

He was very nice and kept me informed on Saturday but I had to wait longer than I expected. Also, when I left he forgot to warn me about all the warning lights that would be flashing since they put on a te had to wait longer than I expected. Also, when I left he forgot to warn me about all the warning lights that would be flashing since they put on a temporary tire. I had to go back to reassure myself that the lights were supposed to be out of order until the new tires were installed properly. It was very distracting having to drive with warning lights from Saturday until Monday. More

by Happacindy Verified Customer Verified Customer

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Easy and Fast The service was easy and fast. Th3 advisor was kind and helpful. I appreciated the pics and videos that kept me updated. Th3 advisor was kind and helpful. I appreciated the pics and videos that kept me updated. More

by TNLOVINLIFE Verified Customer Verified Customer

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Very pleasant. Nice waiting room, very helpful staff. Would recommend friends to visit also. Bye Nice waiting room, very helpful staff. Would recommend friends to visit also. Bye More

by vincenra Verified Customer Verified Customer

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Edward Obando is amazing! Tells me what I need and explains everything I need to know and answers all my questions. The shuttle service is excellent also. I will continue to b Tells me what I need and explains everything I need to know and answers all my questions. The shuttle service is excellent also. I will continue to bring my Honda car to Norm Reeves Super Store of HB. More

by Richardperruccio8 Verified Customer Verified Customer

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Very satisfied with this dealership. Edward Obando is very professional and knowledgeable about my civic si. Edward Obando is very professional and knowledgeable about my civic si. More

by bhienmaranon Verified Customer Verified Customer

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Great customer service. I appreciate the ability to send a direct text to the person that has been assigned to my car service. I appreciate the ability to send a direct text to the person that has been assigned to my car service. More

by stephmotske Verified Customer Verified Customer

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You listened carefully to my needs and helped me prioritize the work, important given my schedule! I was in and out quickly. Great customer service, thanks!! prioritize the work, important given my schedule! I was in and out quickly. Great customer service, thanks!! More

by beverlyg714 Verified Customer Verified Customer

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Quick and easy, Edward was very pleasant to work with! My experience at Norm Reeves was quick and easy, Service Advisor Edward was very pleasant to work with! My experience at Norm Reeves was quick and easy, Service Advisor Edward was very pleasant to work with! More

by samanthavazquez1998 Verified Customer Verified Customer

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My experience showed the dealer's anti-consumer practices such as charging a small fortune $190 for a Diagnostic check (which is then applied to the cost of the repair. This is a predatory tactic to bully cu such as charging a small fortune $190 for a Diagnostic check (which is then applied to the cost of the repair. This is a predatory tactic to bully customers to commit to the insane markups this dealership sets. I was told I needed to replace my 2018 Honda civic's left rear wheel speed sensor. Edward told informed me the repair would be $500. Upon looking up the cost of the part. I noticed it was $50 on the HondaPartsNow website. When I asked for a breakdown of the cost. Edward told me the part cost $100. Then asked for the website where I saw to confirm then denying seeing the part for a lower cost and is available at the dealer inventory. I then asked ok hypothetically speaking if the part is $100. Why am I being charged $400 for a 20-30 min job which consists of removing the wheel and plugging in the new sensor. Edward told me it needs to be configured and fed me some more nonsense and this configuration computer is expensive which is what requires the $400 price tag. I confirmed this sensor is plug and play and does not need to be calibrated. I refused service, and replaced it myself withing 30 minutes. As expected the sensor was plug and play. So now I essentially paid and insane $190 fee for a diagnostic check. I would have respected it more if Edward would have come clean and told me the dealership charges $200 an hour and they are charging me for 2 hours work. Which is still insane for a 20 minute or less job for a professional. The dishonest and insane markup is why I gave 1 star. If I could I would demand More

by NUNEZGARY4279 Verified Customer Verified Customer

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Took my car for service at Norm Reeves. Edward was polite and professional. Good communication Highly recommended! Edward was polite and professional. Good communication Highly recommended! More

by Brian Verified Customer Verified Customer

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