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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
384 Reviews
4.9

384 Reviews

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384 Reviews of Viviana Saenz

May 07, 2026

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Employee Rating

I’m pleased with the service I’ve received from Norm Reeves in HB. They’ve always been professional and meant their commitments on Service delivery More

by Rgswopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lagos

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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

There’s something reassuring about knowing a team will follow through and do what they say they’ll do. We’re thrilled that your experiences with the service team have continued to feel professional and reliable over time.

May 07, 2026

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Employee Rating

She was good, but I wish the car still had warranty for the battery. Or I wish someone could’ve looked into how I wouldn’t have to pay for a new battery. More

by Goclaudiago
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Claudia. We're grateful that your experience was positive overall, and Viviana provided good service. If you have any pricing concerns or warranty questions, please reach out to us.

May 02, 2026

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I had an awesome time and thank you for the great service!!! This was a wonderful visit… More

by brian.lam1900zz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos, Edward Obando , Nicholas Knight, Kevin Lam, Catherine Schlueter

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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

An awesome time and great service is exactly the kind of combination we love hearing about. We’re thrilled your visit felt welcoming, enjoyable, and memorable from start to finish. Thanks for the great review!

May 01, 2026

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Great service and good coffee. i was in out in no time can't do better than that More

by gjdean58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Torres, Ivette Rodriguez, Tony Lagos, Joseph Rodriguez , Nicholas Knight, Catherine Schlueter

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May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

This review paints a pretty nice picture. Good service, good coffee, and back on the road in no time. We’re happy everything went smoothly for you.

April 18, 2026

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Employee Rating

Great service, and quick Viviana is a great service advisor and knowledgeable she knows here job quite well More

by Miketreantos53
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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Apr 20, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Mike. Thank you for the continued trust. It means a lot that your visits keep going well and that Viviana has been consistent in helping you each time.

April 18, 2026

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Great service very pleased I'm very happy with the service I received and every time I take my car in for service Viviana is a great service advisor and would recommend this dealership to anyone that More

by Miketreantos53
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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Apr 20, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi, Mike. Thank you for the continued trust. It means a lot that your visits keep going well and that Viviana has been consistent in helping you each time.

April 07, 2026

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Good service I was under warranty and they took care of my window issues. I recommend More

by khoavanle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Apr 08, 2026

Norm Reeves Honda Superstore - Huntington responded

Window trouble can really put a pause on things, so we’re happy we could help get everything back on track. Taking care of it under warranty and making it easy is always the goal. We appreciate you sharing your experience!

April 01, 2026

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Friendly and helpful. The schedule was easy. The service advisor is very helpful, and the technician is very knowledgeable. More

by Jason.Ly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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Apr 02, 2026

Norm Reeves Honda Superstore - Huntington responded

If every service visit had an easy button, this would be it. Friendly faces, helpful guidance, and a knowledgeable team make sure everything runs just right. Jason, we'd love to have you back whenever you need us next!

April 01, 2026

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Employee Rating

Car should have been cleaned after service. It came out dirtier than it went in. More

by Muradd
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Lagos

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Apr 01, 2026

Norm Reeves Honda Superstore - Huntington responded

Hi there, we're sorry to hear this. We totally understand the importance of a clean vehicle and regret that yours was returned to you in less-than-ideal condition. Please get in touch with our Service Manager, Jason Ung, at jason.ung@normreeves.com.

March 27, 2026

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Employee Rating

As we walked in, Viviana Saenz was extremely courteous, Helpful and kind. Answered all of our questions and directed us to what we had to do and how to proceed. We really Loved her and the service we were More

by Jcfranco40
Recommend Dealer
Yes

Other Employees Tagged: Viviana Saenz

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Mar 27, 2026

Norm Reeves Honda Superstore - Huntington responded

If there were an official Welcoming Committee handbook, Viviana would’ve written it. It's so great to hear how she took care of you from the moment you walked in, making everything feel easy and comfortable. We’ll be sure to share this with her!

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