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Niello Audi

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
543 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 543 reviews

January 06, 2025

Great customer service! Explained concerns and identified paw prints on the engine. Helpful identifying potential problems. More

by erikac77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 04, 2025

A great seamless experience with this dealership and Cesar & team! Would recommend in the future. More

by KMARIEJAMES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2025 -

Niello Audi responded

We are very happy Cesar and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Aaron Thetford General Manager athetford@niello.com

January 03, 2025

James French was a wonderful service representative when I came in last month due to a recall from the manufacturer. Easy service stop. More

by KGOODMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with James and our team. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

January 02, 2025

Salesperson (Dianne) was great - knowledgeable about vehicle and sales process, helpful before, during and after sale. She went the extra mile to help me remove a bike rack from my trade-in the next day More

by BCBOLSTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Marquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Audi responded

It's great to hear that Dianne was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

December 31, 2024

Had a great experience with James - was flexible in allowing me to test drive my vehicle multiple times to ensure it was the right fit. He and his team were friendly and very professional. Will definit More

by JASON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kludt
5.0
This rating includes all reviews, with more weight given to recent reviews.
James P. Trenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Audi responded

Thank you, Jason, for your business and this review. We're happy to hear that James and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

December 29, 2024

James was great. Explained everything well. Even went out in the rain to bring my car up for pick-up More

by DOCAREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad James was able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 29, 2024

He was helpful and thoughtful with the process, and helped fixed a key issue. Wish there is a way to get a hard copy of the car manual though More

by alice.chen
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James P. Trenner
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Dec 31, 2024 -

Niello Audi responded

Alice, It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

December 28, 2024

Omead provided friendly, knowledgeable service information, kept me updated on timing while I waited, and included tire rotation and balance. Very pleased. More

by GINACROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Audi responded

Thank you, Gina! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Omead met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 28, 2024

Easy to get in and out. Omead is great to work with. I have 2 audis, they service them both. More

by TRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Niello Audi responded

Thank you, Trent, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Omead and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 26, 2024

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Lyon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Saephanh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
1.0
This rating includes all reviews, with more weight given to recent reviews.
James French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Thetford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Burris, Harold Valencia, Steve Browning
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Dec 27, 2024 -

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024 -

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

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