Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
860 Reviews
Contact Dealership

1 Mercedes Way

Harriman, NY

10926

Directions

By Type

Showing 860 reviews

April 29, 2024

First and foremost Mercedes-Benz is always presentable and Omar was professional. He keeps updated on present situation with your service. Thank you Omar. More

by nyindera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Walter Pensa
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 28, 2024

The sales Manager went above and beyond to ensure the work and repairs done for my vehicle and great customer service More

by kerker241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that our sales manager went above and beyond to ensure that the work and repairs on your vehicle were completed to your satisfaction. Providing great customer service is our priority, and we're delighted that our team could deliver on that promise. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

Not much to say because it’s a problem that’s covered under warranty and the part needed is on back order, but everyone was nice and professional. More

by JESSE.W.FUENTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to leave us a review. Your satisfaction is important to us, and we're committed to resolving the issue as soon as possible once the part becomes available. If you have any questions or concerns in the meantime, please don't hesitate to reach out. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

The service was very good and on time as promised. . the recall was done as promised More

by WERNER H.FROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service very good and that we delivered on our promise to complete the recall as scheduled. Your satisfaction is our priority, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Eric was so amazing. . I would definitely recommend him to anyone that is looking to purchase a car. Not only was he knowledgeable but very detailed and you can really see More

by Tynesha Gray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Malota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that Eric provided you with such an amazing experience during your car purchase journey. It's wonderful to know that he was not only knowledgeable and detailed but also passionate about what he does. We're delighted that his patience and understanding made such a positive impact on you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Efficiency was key at this appointment and I needed to get back to work. I appreciated their efficient effective service. More

by maviglia627
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We understand the importance of efficiency, especially when you have a busy schedule to get back to. We're delighted to hear that our team was able to provide you with efficient and effective service during your appointment. Your time is valuable to us, and we're glad we could meet your needs. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Clean easy to work with on time service nice staff needs coffee for guests waiting More

by ROWENS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us. We're glad to hear that you found our service clean, easy to work with, and on time, and that our staff was pleasant. Warm Regards, Michael Hill mhill@benzelbusch.com

April 23, 2024

Happy with the service. Not happy about the two tires wearing out with only 24000.00 miles on the car. More

by burbage111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales - Mike
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires. mhill@benzelbusch.com mhill@benzelbusch.com

April 22, 2024

Always have a great experience whit my sales and financial guys nick and Thomas services is not my favorite but I had a good experience whit omar he was nice and friendly More

by KHAMNIE
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Pensa
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Nick and Thomas have consistently provided you with great service during your sales and financial transactions. We understand that service visits may not always be the most enjoyable, but we're pleased to know that Omar was able to make your experience pleasant and friendly. Warm Regards, Michael Hill mhill@benzelbusch.com

April 22, 2024

Wonderful customer service! The whole sales staff is great and friendly including Victor, Mike, Bob, Tom and Chris More

by MOOSE6525
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with our sales staff. Victor, Mike, Bob, Tom, and Chris are indeed valuable members of our team, and we're delighted that they provided you with great and friendly service. Warm Regards, Michael Hill mhill@buschbusch.com

1
...
29
30
31
...
86