Omar Martinez

Used to be my favorite place to get service but after recent staff changes not sure I will return . Understand maybe the service department is overwhelmed but after my last 2 experiences makes me questio recent staff changes not sure I will return . Understand maybe the service department is overwhelmed but after my last 2 experiences makes me question what is really going on . Slow to return calls , missed items and requests, inconsistent pricing on the same exact vehicle and lack of knowledge for their own advertised discounts . Valve caps not replaced on tires after service. No knowledge of process for manufacture or extended warranty items .Sometimes it’s the little things that can drive you away . Sucks as was very good before and always a pleasure to come in . More

by DLSA Verified Customer Verified Customer

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Omar listened to my concerns and had the car serviced as requested. I have had other irritating, intermittent issues with the car that were not rectified, and one very serious safety issue that I will have requested. I have had other irritating, intermittent issues with the car that were not rectified, and one very serious safety issue that I will have to escalate because MB has not addressed it. More

by MERCURIOANTHONY Verified Customer Verified Customer

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I’m traveling cross country and the dreaded DEF light comes on .. I am so blessed to have called Gia who got me an appointment the next day . E’Mari Davis sat me down and explained they only had one tech comes on .. I am so blessed to have called Gia who got me an appointment the next day . E’Mari Davis sat me down and explained they only had one technician and I might have to wait .I went out exploring and called later in the day . It was finished and under warranty!!!I could have kissed him over the phone ! THANK YOU Everyone I met at this location was professional and friendly. Please keep up the good work. More

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Omar provides EXCELLENT professional service, he is a great asset to your service team. It was a pleasure working with Omar as well as all the other dealership associates and technicians I’ve met. great asset to your service team. It was a pleasure working with Omar as well as all the other dealership associates and technicians I’ve met. More

by carguys Verified Customer Verified Customer

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Pleasant efficient, a pleasure to deal with Also, very good at keeping you in the loop of how your car is doing very good at keeping you in the loop of how your car is doing More

by STEVESANTAGATA Verified Customer Verified Customer

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Really Good people,Very clean location and one of the Best Mercedes Benz dealer I have had so far hopefully we can stay family and together for years to come. Best Mercedes Benz dealer I have had so far hopefully we can stay family and together for years to come. More

by MICHAEL.JET747 Verified Customer Verified Customer

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Best dealership I’ve been to in 6 attempts. Thorough, truthful, and willing to work out circumstances that are in the grey. Thorough, truthful, and willing to work out circumstances that are in the grey. More

by ASKORION Verified Customer Verified Customer

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Great team, great service. Jodie at the desk, Miguel in the maintenance garage, Omar as the customer service point of contact. Thanks very much for an easy and pleasant experi Jodie at the desk, Miguel in the maintenance garage, Omar as the customer service point of contact. Thanks very much for an easy and pleasant experience; keep up the great work! More

by Brian.wetzler Verified Customer Verified Customer

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Omar did an exceptional job getting our Mercedes back up and running. We are grateful that he got the issue resolved quickly and kept us informed during the process. Thanks!!! and running. We are grateful that he got the issue resolved quickly and kept us informed during the process. Thanks!!! More

by ttaylor Verified Customer Verified Customer

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Omar explained the service options upfront so there were no surprise charges. He informed me of unexpected repairs and gave an option to provide additional services at a later date. The waiting area was com no surprise charges. He informed me of unexpected repairs and gave an option to provide additional services at a later date. The waiting area was comfortable, clean, and welcoming. The manager, Maggie was friendly and professional. More

by QUEENBNKIDZ Verified Customer Verified Customer

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