Bob Malota

I am beyond disappointed and angry with my experience at Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I broug Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I brought my vehicle in for service in November 2025 for recurring problems that had already been brought to this dealership multiple times and issues that I had upon purchasing the car. On previous visits, repairs related to these same issues were covered under my warranty. However, when I returned because the problems continued, I was suddenly told they were no longer covered and was charged approximately $1,500 out of pocket. I have yet to receive a reasonable explanation for how a recurring issue can be covered under warranty, fail to be properly resolved, and then suddenly become my financial responsibility. Because their explanation did not make sense, I brought my vehicle to two other Mercedes-Benz dealerships for their assessment. Both agreed that, given the circumstances and service history, I should not have been charged for these services. I repeatedly attempted to resolve this directly with Mercedes-Benz of Harriman. I worked with Brandi Lawler, Omar Martinez, and Orlando Casale, giving the dealership multiple opportunities to review the situation and explain the charge. Instead of receiving a resolution, my calls stopped being answered or returned. Apparently, communication is easy when collecting $1,500 but much more difficult when a customer begins questioning whether that money should have been collected in the first place. The situation became so frustrating and exhausting that I ultimately sold the vehicle and purchased another car from a completely different dealership. Selling a vehicle and purchasing another is not a minor inconvenience. I had simply lost confidence in both the vehicle and this dealership’s willingness to stand behind the repairs. It is unacceptable that an unresolved service and warranty situation became so aggravating that I felt getting rid of the vehicle altogether was my best option. What makes this experience even more upsetting is that throughout the process, I felt dismissed and treated differently as a single woman handling a vehicle service issue on my own. I cannot speak to anyone’s intentions, but I can absolutely speak to how I was treated. My concerns did not seem to be taken seriously, and being ignored after challenging the charges only reinforced that feeling. For a dealership representing the Mercedes-Benz name, I expected significantly better. This is no longer just about $1,500. It is about a complete lack of transparency, communication, accountability, and respect. I gave Mercedes-Benz of Harriman numerous opportunities to address this privately before posting a public review. Instead, I was left without answers, sold my vehicle, and took my business elsewhere. I am still waiting for this dealership to take accountability, explain why previously covered recurring issues suddenly became my responsibility, and make this situation right. If you plan on purchasing a Mercedes, I recommend Mercedes-Benz of Golden’s Bridge. They have great customer service and show consideration to their customers. More

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Clean Welcoming Victor was amazing! Knowledgeable and friendly! I liked the fact that he listened to my needs and showed me cats within my budget. Knowledgeable and friendly! I liked the fact that he listened to my needs and showed me cats within my budget. More

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Valentina took care of all my service needs with professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. More

by LUGIN Verified Customer Verified Customer

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Great frictionless experience at the dealership. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. More

by MSGREENHUT Verified Customer Verified Customer

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Omar was absolutely terrific. The loaner process couldn't have been any easier. The car war ready as promised with no surprises. The loaner process couldn't have been any easier. The car war ready as promised with no surprises. More

by russell.lindberg Verified Customer Verified Customer

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I have bought 4 cars from Vic in the last 11 months. I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past wee I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past weekend with TWO cars! He an absolute GEM!💎 More

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Omar took great care of my vehicle and me. Mercedes Benz of Orange County is an outstanding dealership. We were so pleased with this EQE 350 we now have a GLE450e as well. Exemplary service al Mercedes Benz of Orange County is an outstanding dealership. We were so pleased with this EQE 350 we now have a GLE450e as well. Exemplary service all around from MB Orange County NY. More

by BRianK Verified Customer Verified Customer

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Victor was great. I ran into an issue where because I had not financed a car before I was limited with my budget despite having great income and credit. This definitel I ran into an issue where because I had not financed a car before I was limited with my budget despite having great income and credit. This definitely made me feel a bit defeated. However Victor kept helping me and kept my hopes up. I didn’t get the car I initially wanted but I still walked out with an amazing car that I’m beyond satisfied with. Thank you so much! More

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Great experience, super friendly people,Nick went above and beyond what I expected. The rest of the car buying process went super easy ,the Finance process was explained very well by Chris . I would defin and beyond what I expected. The rest of the car buying process went super easy ,the Finance process was explained very well by Chris . I would definitely recommend MB of Orange County to all my family and friends. More

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Everything seems to be slow in this shop. They couldn't my car location. Wifi is very slow. They couldn't my car location. Wifi is very slow. More

by BIENSANROQUE Verified Customer Verified Customer

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