Mercedes-Benz of Orange County powered by Benzel-Busch

My service rep, Frankie Devito, is always helpful, insightful and trustworthy. He’s not only the reason I bring my cars there for service, but also why I buy cars from this dealership. Good service ev insightful and trustworthy. He’s not only the reason I bring my cars there for service, but also why I buy cars from this dealership. Good service everyday. Better partnership all day. More

Scott is great. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. He kept me informed at every step of my service and answered all of my questions. He is extremely knowledgeable. More

Very professional and efficient. They were also courteous and the facility was immaculate. Would recommend. They were also courteous and the facility was immaculate. Would recommend. More

My keys were misplaced for a few hours. Omar my Service rep and Orlando Service Manager were very apologetic. Provided me with a loaner as my keys were not found after waiting an hour. My Omar my Service rep and Orlando Service Manager were very apologetic. Provided me with a loaner as my keys were not found after waiting an hour. My keys were located later in the day. When I called the woman in Service Department gave me an attitude d as they were closing in six minutes! As I was insisting to speak to Orlando, she informed me they were closing in 4 minutes..etc. This aggravated me more than the inconvenience of not having my vehicle due to a problem locating my keys! Orlando and Omar could not have been any more concerned, professional, apologetic and kind, helpful and embarrassed regarding the missing keys. The young lady however, was very concerned about going home instead of simply giving Orlando a message to call me as that was all I was asking for. Giving me a countdown of how many minutes till closing time was not my concern. Giving a message to Orlando to call me did not require excuses why she couldn’t More

Very happy with the service and the atmosphere. People here are very friendly and welcoming which isn’t always the case at most dealerships. People here are very friendly and welcoming which isn’t always the case at most dealerships. More

We had a great experience at Monroe Mercedes. Victor was great and helped us get a fair deal. Victor has great people skills and we enjoyed doing business with him. We also dealt with Thomas a Victor was great and helped us get a fair deal. Victor has great people skills and we enjoyed doing business with him. We also dealt with Thomas and my wife and I liked him very much. I have been leasing BMW the past 15 years but we are glad we made the switch right now. We both enjoy our new car very much. More

They were very helpful and communicated what was wrong with the car and developed a clear understanding of what the next steps are. The loaner car process was simple and vey appreciated. The vehicle is fi with the car and developed a clear understanding of what the next steps are. The loaner car process was simple and vey appreciated. The vehicle is finally running and driving the way it should have but has not for a long while. Thank you to all. More

The dealership made it buying a car very easy even when the auto industry had been hacked. No haggling, no run around, straight forward and honest the auto industry had been hacked. No haggling, no run around, straight forward and honest More

This dealer is the best , por my service I’m give 10 point I’m so happy point I’m so happy More

Phenomenal customer service and attention to details. I was more than impressed with all aspects of my experience. I was more than impressed with all aspects of my experience. More