Koons White Marsh Chevrolet - Service Center

Quick and easy, Thomas was very helpful with the process of my car being serviced , dropped my vehicle off on a Thursday morning and had it back the next day ! of my car being serviced , dropped my vehicle off on a Thursday morning and had it back the next day ! More

Made a appointment & the earliest they could see me was 5 days from the time I made my appointment, which wasn’t a problem but after waiting 5 days I get to dealership on time and was quoted a price for oil days from the time I made my appointment, which wasn’t a problem but after waiting 5 days I get to dealership on time and was quoted a price for oil change over the phone and when I get there they quote me a price that is $64 higher than over the phone. I wait more then 1.5 hours my car hasn’t even gone in bay, it’s still sitting outside and they still haven’t given me the right price for oil change and say our tech is changing a motor , well why schedule a appointment and make me wait 5 days and don’t know your own prices no one can confirm. They gave me my keys back and all they could say was sorry.. never will go back here, it’s a shame I have to drive 45min to different dealership when they are 5 mins from my house . More

My Service Representative is named George & he always takes great care to explain everything to me & has always been upfront & honest. I would highly recommend KOONS Service Department takes great care to explain everything to me & has always been upfront & honest. I would highly recommend KOONS Service Department More

Easy from reservation to completed job. Excellent service relresentative. Prompt service and kept incormed throighout Excellent service relresentative. Prompt service and kept incormed throighout More

I sold the car and bought a Hyundai limited because the dealer couldn’t figure out the problem with the car play. dealer couldn’t figure out the problem with the car play. More

The service was very good and the time waiting was good and clean and friendly and clean and friendly More

Got there in the morning needed to keep my car gave me a rental. I got the job done in one day. Thanks bro good job. rental. I got the job done in one day. Thanks bro good job. More

Koons White Marsh is great Courtney is the Best Customer Service Rep I have ever had. I have had a lot of different cars but they are the best. She is very conscientious and lets me know at all times on th Service Rep I have ever had. I have had a lot of different cars but they are the best. She is very conscientious and lets me know at all times on the progress of my vehicle. The Best customer service. More

Fairly terrible experience here I went in asked Koons service department to check my car for a faulty wheel bearing and to check if either of my tie rods and or ball joints had failed Instead, I Koons service department to check my car for a faulty wheel bearing and to check if either of my tie rods and or ball joints had failed Instead, I got a $2,700 price quote that included a myriad of "scheduled maintenance" related things that had nothing to do with what I brought the car in for in the first place They then quoted a price of $900 to put on two front tires. The exact same two front tires I had put on my car at Sullivan Tire that I had been charged for, including installation, for $450. The price difference reasoning? They were attempting to charge me $500 in labor to put on two tires. Considering Sullivan Tire put on the exact same two tires for $50 in labor, it seemed as though an additional $450 in labor to put on the same two tires was a bit extreme At the end of putting the tires on and getting a front end alignment, they then tell me the car is ready to be picked up. I asked them if my bearings, tie rods or ball joints were looked at and the response was, yeah I think your front drivers side wheel bearing may be off. After they finished the work they wanted to do and long after I asked them to check that particular issue out So to sum up. I went there asking for something specific to be looked at. They didn't look at it. They gave me a quote for nearly $3,000 worth of service related things I never asked them for. They then quoted me $450 more in labor to put on the exact same two tires I had put on for $50 in labor at another tire dealer. And in the end, they never even checked on the things I asked them to check on when I brought the car into their dealership in the first place I then bring my car to a "real" mechanic after leaving Koons and they tell me both my wheel bearings need to be replaced. This again being the thing I brought my car to Koons for in the first place but they didn't want to address that. Instead, they wanted to give me a $3,000 quote of services I didn't need and then followed that winning move up by trying to charge me $500 in labor to mount two lousy tires To say "never go to this dealership for service" would be a gross understatement. Service shops run like these are the worst kind. Not only are they focused solely on trying to quote you on services you don't need while ignoring what you ask them for. When they do actually do what you ask them to, they try charging you $500 to put on two tires other tire dealers, such as Sullivan Tire, do for $50 less in labor. So in other words, Koons is upcharge city when it comes to labor Stay away from Koons Chevrolet. If their service department is run like this, you can xxxx well be sure they aren't very honest when it comes to selling you any vehicles either More

This particular day was not the best for me personally, and I took it out on my service advisor. Courtney has always been very helpful and kind . My Sincere apologies to her ! and I took it out on my service advisor. Courtney has always been very helpful and kind . My Sincere apologies to her ! More