Back

Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
156 Reviews

156 Reviews of Koons White Marsh Chevrolet - Service Center

Sort by
November 11, 2023

I believe that my service tech provided me with outstanding service which included intervening between myself and my insurance company . No matter how many times I contacted him he was consistently More

by barnes2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Koons White Marsh Chevrolet responded

We're delighted to know that our service tech and the team at Koons White Marsh Chevrolet were able to provide you with outstanding service. We strive for patience, courtesy, and helpfulness in all interactions. Thank you for considering us again if needed!

October 06, 2023

EVERYONE WAS KIND AND HELPFUL. PLACE IS CLEAN. PRICE WAS GOOD. The did a great job. Skilled employees. More

by marionachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

marionachin responded

Repeat

Oct 09, 2023 -

Koons White Marsh Chevrolet responded

Thanks for stopping in for service at Koons White Marsh Chevrolet! We are thrilled that our team was helpful and the price was right. See you next time!

September 10, 2023

Very professional and honest. Straightforward services. Never had nothing to complain about. If you need you car serviced, please go to Koons White March More

by Onelastbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Letourneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Koons White Marsh Chevrolet responded

We appreciate your kind words and recommendation! It's great to know that our team at Koons White Marsh Chevrolet provided you with professional, straightforward service. We look forward to assisting you again in the future!

September 05, 2023

I purchased a vehicle which still had 3 oil changes remaining , but I was told it was now out of the service contract after I was assured that it would be honored when I purchased the vehicle. I was ve More

by Survivorlubeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Sep 05, 2023 -

Koons White Marsh Chevrolet responded

We're sorry to read about your experience with the service contract. We understand how important these benefits are and we apologize for any misunderstanding that may have occurred during your purchasing process. We'd like to discuss this further and see how we can improve your 2-star rating, so please reach out when you get a chance. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

August 30, 2023

The service department at Koons really has it figured out. You drive inside a building, chat with an advisor, and can even get a ride home if it's not too far. More

by antmiller202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Koons White Marsh Chevrolet responded

We're happy to hear about your positive experience working with our Koons White Marsh Chevrolet team! Thanks for the review!

August 30, 2023

The service adviser was great. But I was unhappy with the tech that did the work. He left grease all over the front fenders and drivers door. Also he did not put the wheel covers o More

by boggsweb2d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio M
Aug 31, 2023 -

Koons White Marsh Chevrolet responded

We're glad to know that our service adviser was able to assist you, but we apologize that your vehicle wasn't returned to you in spotless and pristine condition. This is not reflective of our usual standards. We'd like an opportunity to make things right - please reach out at your earliest convenience so we can address this matter directly. Thank you, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

August 12, 2023

Josh took good care of my 94 Corvette. Running good. AC running well and keeping me cool. More

by TripRaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Koons White Marsh Chevrolet responded

We are glad to hear that Josh has taken excellent care of your 94 Corvette! Thank you for choosing Koons White Marsh Chevrolet.

August 08, 2023

I had to bring back the SUV that I just purchased due to a battery problem. Erin in the service department was absolutely wonderful!!!! Not only did she take care of everything, but she also arranged for More

by moobuzzard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Aug 08, 2023 -

Koons White Marsh Chevrolet responded

We're so glad to know that Erin was able to turn a potentially stressful situation into a positive experience for you at Koons White Marsh Chevrolet. It's great knowing our team is taking good care of you and keeping things running smoothly!

August 07, 2023

Thank you to service. The young lady that sat next to Jos really helped me and went that extra to find out the problem I was having. Thank You to her More

by newbygirl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Koons White Marsh Chevrolet responded

We're glad to know our service team was able to assist you effectively at Koons White Marsh Chevrolet. Thanks for your kind words and we'll be sure to pass them along!

July 27, 2023

George was extremely helpful with getting my car service completed. Very happy with KOON’ S More

by TMiciche1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zahariousdakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Koons White Marsh Chevrolet responded

We are honored to receive your support. Thank you! - Koons White Marsh Chevrolet Team

...
6
...