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Joe Machens Capital City Ford
Jefferson City, MO
8,488 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 8,488 reviews
July 20, 2026
Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The service manager said they had a mobile van that coukd come to.my home and do the software update. I said why wasn't I told that. He said thr mobile van is new and they hadn't instructed the call center or the service techs on the correct verbage. The mobile van came to my house and the tech said it would take 20 minutes! I said I was told it eoukd take 5 1/2 hours. He said no way. He was at my house maybe 30 minutes. I feel I should be compensated for a wasted afternoon, 60 mile round trip and got nothing done, but frustration! More
by J.DAVIS
July 17, 2026
Great yo work with I eould recommend you friends and fsmily. I eill be back fsmily. I eill be back More
by Stacyscompletecarcare
Verified CustomerJuly 17, 2026
Scheduled a service to be done at 7:30, drive 30 minutes to your location just to get told that my car won't be able to be started working on until late afternoon to your location just to get told that my car won't be able to be started working on until late afternoon More
by JAYCESPADAFORA
July 16, 2026
Always have been treated well and with respect. We have advised the Dealership to several friends. We have advised the Dealership to several friends. More
by mmdigman
July 16, 2026
Josh made our car buying process so much easier, and very enjoyable! We were looking to buy a car fast, and he delivered. He not only delivered, but was able to get us a vehicle we absolutely love and is a m enjoyable! We were looking to buy a car fast, and he delivered. He not only delivered, but was able to get us a vehicle we absolutely love and is a major upgrade for our family. The whole shopping experience was easy, and went so smoothly thanks to him. We are so grateful for Josh and his team! More
by rhyliedick
July 15, 2026
Tayler was very helpful and answered all of my wife and I questions. She was helpful in answering questions about the car that we didn't think of until we were driving. questions. She was helpful in answering questions about the car that we didn't think of until we were driving. More
by Dan
Employees Worked With
Tayler
July 14, 2026
Gave me best trade in for used Mavrick. Get service and very friendly salespeople. Best price for new one also. Get service and very friendly salespeople. Best price for new one also. More
by NINA12
July 13, 2026
Great service! Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled m Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled me back to the shop was awesome! More
by raven.berry
July 13, 2026
Great service! Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled m Friendly people! They did a great job keeping me informed and letting me know what needed to be done. The driver who picked my car up then shuttled me back to the shop was awesome! More
by raven.berry
