Eric Ahart

Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The service manager said they had a mobile van that coukd come to.my home and do the software update. I said why wasn't I told that. He said thr mobile van is new and they hadn't instructed the call center or the service techs on the correct verbage. The mobile van came to my house and the tech said it would take 20 minutes! I said I was told it eoukd take 5 1/2 hours. He said no way. He was at my house maybe 30 minutes. I feel I should be compensated for a wasted afternoon, 60 mile round trip and got nothing done, but frustration! More

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Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More

by DONKIDWELL5 Verified Customer Verified Customer

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I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More

by Ejiro Verified Customer Verified Customer

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They finally figured out the issue with my truck. They took care of my problem They took care of my problem More

by kellycouple Verified Customer Verified Customer

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I have also experienced excellent service from everyone. ...great dealership Always please with all employees Innagoddadavita ...great dealership Always please with all employees Innagoddadavita More

by randyallenford Verified Customer Verified Customer

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Had one of the best experience I can say they will stand behind their cars that they sell as much as they can. Mine was less than 72 hours old and had a problem and they helped us out because it wasn't very behind their cars that they sell as much as they can. Mine was less than 72 hours old and had a problem and they helped us out because it wasn't very old. More

by jjdalejrfan88 Verified Customer Verified Customer

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It always takes longer to do the service than I think it should. Thank you. should. Thank you. More

by danieljansen958 Verified Customer Verified Customer

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Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348 Verified Customer Verified Customer

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The service people were great! The service time was good. The notifications for service is appropriate. The service time was good. The notifications for service is appropriate. More

by glorybee44 Verified Customer Verified Customer

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Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels Verified Customer Verified Customer

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