Ryen Hatfield

Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The service manager said they had a mobile van that coukd come to.my home and do the software update. I said why wasn't I told that. He said thr mobile van is new and they hadn't instructed the call center or the service techs on the correct verbage. The mobile van came to my house and the tech said it would take 20 minutes! I said I was told it eoukd take 5 1/2 hours. He said no way. He was at my house maybe 30 minutes. I feel I should be compensated for a wasted afternoon, 60 mile round trip and got nothing done, but frustration! More

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Great yo work with I eould recommend you friends and fsmily. I eill be back fsmily. I eill be back More

by Stacyscompletecarcare Verified Customer Verified Customer

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Great customer care I was treated with great care Great great great great great great great great great great great More

by MARSHALAND76 Verified Customer Verified Customer

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Great experience. Get in early. Let me know when it was ready. It was a good experience. It would be nice to have 2 windows for check out Get in early. Let me know when it was ready. It was a good experience. It would be nice to have 2 windows for check out More

by nellysunshine4 Verified Customer Verified Customer

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Received good service, friendly people just kind of unhandy for me. Did go over and said hi to Brad(salesman) he has sold me several cars great guy unhandy for me. Did go over and said hi to Brad(salesman) he has sold me several cars great guy More

by Shelleymcgrath875 Verified Customer Verified Customer

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I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More

by J.DAVIS Verified Customer Verified Customer

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Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More

by DONKIDWELL5 Verified Customer Verified Customer

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I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More

by Ejiro Verified Customer Verified Customer

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Got right in and Ryen made sure the issues was correct before he let me leave with my car before he let me leave with my car More

by Mildox1964 Verified Customer Verified Customer

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The staff was awesome and amazing. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. More

by Rob247365 Verified Customer Verified Customer

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