Michael Bateman

Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The service manager said they had a mobile van that coukd come to.my home and do the software update. I said why wasn't I told that. He said thr mobile van is new and they hadn't instructed the call center or the service techs on the correct verbage. The mobile van came to my house and the tech said it would take 20 minutes! I said I was told it eoukd take 5 1/2 hours. He said no way. He was at my house maybe 30 minutes. I feel I should be compensated for a wasted afternoon, 60 mile round trip and got nothing done, but frustration! More

Report | Print

They got my car in and didn’t what they could at this point now point now More

by SUPTEGROVE Verified Customer Verified Customer

Report | Print

Our waiting time was only about five minutes or so. The task itself only took a couple of minutes and then we were on our way home. The task itself only took a couple of minutes and then we were on our way home. More

by FHFENNEWALD Verified Customer Verified Customer

Report | Print

I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More

by J.DAVIS Verified Customer Verified Customer

Report | Print

Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More

by DONKIDWELL5 Verified Customer Verified Customer

Report | Print

I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More

by Ejiro Verified Customer Verified Customer

Report | Print

Took my truck in for a rear view camera recall and they said it didn't qualify! I was sent a letter to bring it in cost me two days with out my truck and two fourty mile round trips and got nothing done. V said it didn't qualify! I was sent a letter to bring it in cost me two days with out my truck and two fourty mile round trips and got nothing done. Very disappointing! I've bought numerous vehicles here I think I deserve better service! More

by THEHARMONS85 Verified Customer Verified Customer

Report | Print

They did fix the issue i had. However, even though I scheduled the appointment weeks prior they didn't even look at my car and had to keep it a 2nd day. I also had something in my However, even though I scheduled the appointment weeks prior they didn't even look at my car and had to keep it a 2nd day. I also had something in my car go missing. It wasn't a high value item but it is frustrating that it disappeared with no explanation. More

by angie.bayne Verified Customer Verified Customer

Report | Print

Mike was very helpful in getting me a car to drive while mine was being worked on. mine was being worked on. More

by kdenny910 Verified Customer Verified Customer

Report | Print

This was the 2nd time I took the vehicle to the dealership for the same issue ( recall for a backup camera). The first time the dealership kept the truck 2 days without being able to remedy the iss dealership for the same issue ( recall for a backup camera). The first time the dealership kept the truck 2 days without being able to remedy the issue. The 2nd time the dealership kept the truck 2 days without being able to remedy the issue. If they weren't able to remedy the issue, the issue at hand would be to replace the backup camera in my opinion. More

by ssf102790 Verified Customer Verified Customer

Report | Print