James Wood AutoPark - Service Center

Everyone was pleasant, courteous and knowledge. I would have preferred a low cost on the parts. I would have preferred a low cost on the parts. More

Edwynn did a great job and getting him my truck tires installed and doing inspection on my truck. It came back nice and clean. installed and doing inspection on my truck. It came back nice and clean. More

Took car in check engine light was on. They didn’t have the part to fix said they would order and let me know when it’s in could take two weeks or more They didn’t have the part to fix said they would order and let me know when it’s in could take two weeks or more More

James wood do not have loaner cars when there customer have to leave their vehicle so that they could Diagnostic to find out the problem with the vehicle. I think they could do a better job in that area. have to leave their vehicle so that they could Diagnostic to find out the problem with the vehicle. I think they could do a better job in that area. More

I scheduled the appointment online using their service coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended sever coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended several add ons. Two of them were air filters. I just replaced one of them so I asked why they recommended a replacement. They said it was due to mileage. I asked to see a picture of the filters to determine if they actually needed replacement and I never received a response. When they told me it was ready, the bill was higher than expected because they added a tire rotation. I told them I didn’t ask for it. They called the service manager over and he told me I scheduled it online. I told him the coupon didn’t include it. He muttered under his breath “yes it did” and told the cashier to take it off my bill. I didn’t like being accused of stealing services. When he came out to the vehicle when I drove up, I told him I was there for oil change. He never confirmed if anything else was going to be done to my vehicle. It was a bad appointment overall. More

Have brought vehicle in 3 times and errors on dashboard came on 2 days later. We will be taking in for the 4th time. Better luck next time. came on 2 days later. We will be taking in for the 4th time. Better luck next time. More