James Wood AutoPark - Service Center

Delivery of new Escalade had scuff marks on one wheel (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehich (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehichle to repair wheel... I was appreciative of repair and loaner! On pick up, the wheel repair was perfect. I noticed an area behind wheel well that looks like it was damaged with wax buffer. There were grounded grooves in molding. This was a second miss for a QA responsibility prior to delivery. I pointed out to Rachel, who was VERY responsive and offered multiple options to correct. I declined. Declined because: 1. service department delivered sub par 2x 2. already drove 4hrs was not amenable to driving 4 more 3. Even if delivered to me at my home, my vehicle would be rolling miles for failure on the part of service department. The scuff marks are minimal, but I know they are there on a brand new vehicle. It's disappointing, but life is to short to sweat that level of defect long enough for me to share my experience should someone ask. More

Great experience! It would have been even better if the care was washed and vacuumed.Thank you everyone. It would have been even better if the care was washed and vacuumed.Thank you everyone. More

Michael was great and communicated well with timing for service. No issues with anything from the service. service. No issues with anything from the service. More

From the very first time we spoke with Michel he has far exceeded our expectations. He made purchase of the 2025 so easy, and unlike other dealerships, stress free. Thanks Michel. exceeded our expectations. He made purchase of the 2025 so easy, and unlike other dealerships, stress free. Thanks Michel. More

Buddy Morris knocked it out of the park on our business with buying a used car with James Wood Autopark. Mark in finance left no stone unturned to ensure a great rate (better than what we had)! Looking to with buying a used car with James Wood Autopark. Mark in finance left no stone unturned to ensure a great rate (better than what we had)! Looking to purchase another vehicle soon for our daughter and our first option will be with James Wood! More

The problem was corrected as expected. There were no surprises. I was able to use my reward points There were no surprises. I was able to use my reward points More

James Wood is the best and Edwin is awesome he always gets me in and out of the dealership quickly gets me in and out of the dealership quickly More

Warranty repair was handled smoothly. Appreciate Tim's work in ovation GM approval and backordered parts. Appreciate Tim's work in ovation GM approval and backordered parts. More

Got my oil change done quickly and I was on my way. Greeted and friendly employees Greeted and friendly employees More

Everything has gotten so complicated and takes considerable more time. From an inspection that takes six hours to a repair that takes a week, but really only needs a half hour. No loaners, less co considerable more time. From an inspection that takes six hours to a repair that takes a week, but really only needs a half hour. No loaners, less communication, more frustration. More