Orlando Kia East - Service Center

Was told would take 30 minutes snd took almost 2 hours. No communication during wait No communication during wait More

Everything went well when I dropped off my car to have it checked. Everyone was very kind checked. Everyone was very kind More

Not sure how this will be used. So I am not participating on this prompt. So I am not participating on this prompt. More

Shelby is very helpful, nice and polite also courteous. Waiting time about 2 hours for oil change and tire rotation Waiting time about 2 hours for oil change and tire rotation More

Very professional knowledgeable and polite personal, service was done in a relatively fast time, good experience overall service was done in a relatively fast time, good experience overall More

They no work good every time I need fixing something he never fixing on time and take to much time never fixing on time and take to much time More

Didn’t feel like they were willing to help. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. I know I was only there for a recall warranty, but they didn’t seem to care about any other needs. More

My EV6 had a recall and 30K milestone service. I booked my reservation via Kia Access app, got an email and SMS confirmation, yet the dealership said they had no reservation for me. Thankfully the I booked my reservation via Kia Access app, got an email and SMS confirmation, yet the dealership said they had no reservation for me. Thankfully they did add me to their schedule for an ICCU recall, tire alignment and coolant service. I reminded them I'm really low with my charge(14%) and thought they will use their Level 3 charger to test the ICCU and eventually charge it. They didn't charge my car even a single % and returned it back at 12%. They even have a level 2 charger at dealership but kept saying it's being used by Sales to charge a new EV6. So it seems they give more importance to a possible future customer then an existing customer. Finally, I got my car with just 26miles left, paid $443 for the service and without any feedback on how the recall service went and if there is any thing I should take care of. This is second time I had such a weak customer service at this dealership and probably not going there for any future services. More

Dustin was great! Super helpful and great with communication throughout the whole process. Was a 10 out of 10 experience. Super helpful and great with communication throughout the whole process. Was a 10 out of 10 experience. More

Horrible service and unproductive staff, if you have an appointment you should not have to wait 2hrs and 40min for them to even start looking at your car… then charge you insanely for the amount of time. appointment you should not have to wait 2hrs and 40min for them to even start looking at your car… then charge you insanely for the amount of time. More