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1,553 Reviews of Orlando Kia East - Service Center
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April 03, 2025
My experience was great. The staff responsible for the initial greeting and the check in demonstrated exceptional customer service skills. Also, the work was completed in th The staff responsible for the initial greeting and the check in demonstrated exceptional customer service skills. Also, the work was completed in the time frame promised. More
by DONBRI12
Verified CustomerEmployees Worked With
April 03, 2025
dealership change engine on the car but did not bother to install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. t install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. they never made an attempt to either call me or let me know that they were installing the old belt drive belt of the car on the 2018 Kia soul that I have now. after I got the car the engine began to screech took it back to the dealer which Carla which is the manager there told me that the end you know the belt is using the old belt I'm like. why did they actually use the old belt when in my previous car the 2012 Kia optima had they change about that's part of the engine belt should have been changed. the drive belt should have been changed. he had no answer More
by Hector
April 01, 2025
My experience was great! Kia always takes care of me! thank you so much kia Kia always takes care of me! thank you so much kia More
by KENZIEDOLL
Employees Worked With
April 01, 2025
She was very helpful and resourceful. She was nice and courteous. Service was quicker than I expected and wished it was always like this. Snacks were provided and TV was nice. She was nice and courteous. Service was quicker than I expected and wished it was always like this. Snacks were provided and TV was nice. More
by HFCollectors
Employees Worked With
April 01, 2025
The waiting area was OK, no water in the fridge though. I wished there were a few seats or benches to sit outside I wished there were a few seats or benches to sit outside More
by SHERRIATAVALON
Employees Worked With
April 01, 2025
Shelby took great care of me and solved the problem I had with my car. with my car. More
by Domingopanetti
March 30, 2025
Great customer service. Greeted right away offered refreshments. Informative & my appointment for my oil change was done quickly & on time. Thankyou! Greeted right away offered refreshments. Informative & my appointment for my oil change was done quickly & on time. Thankyou! More
by MICHI_0427
Employees Worked With
March 29, 2025
KIA sold me a defective engine. Lester advised to drive the vehicle until something transpires with me and my family. They did not replace my engine , they didn't replace my vehicle Lester advised to drive the vehicle until something transpires with me and my family. They did not replace my engine , they didn't replace my vehicle or provide any proper solutions. Just to keep driving until I experience engine failure. This is the most unethical, unprofessional service I have ever received. I have previously purchased 3 kia's. My future purchases after this awful experience will not be with Kia. The worst company with no resolution. They don't care about your safety, or customer retention. Just to currently Line their pockets. More
by ArielMonegain
Employees Worked With
