I didn't work with Barry Brown. - CPERERO23
I didn't work with Barry Brown. I worked with Amar Phillips. Amar was great, patient, and not pushy. He had answers to most of my questions and found answers for the rest. If Barry is the other dude who tried to stop us from walking out on Tuesday, didn't care for him; way too pushy. It made my wife uncomfortable and she didn't return Saturday because she didn't want to deal with him. You almost lost our business there. I witnessed the cashier lady raise her voice at Amar because she was frustrated. As a business owner, I would be mortified if my employees acted like that with a customer. Y'all need to streamline your paperwork process. I had to fill out the same info on multiple different forms; that should transfer. I saw Amar have to log into multiple computers, systems, etc. The main desktop should be on and logged in so the E-Delivery process goes smoothly and that info should already be pre-filled from the multiple other times I find the form. I understand the dealership is under construction but for the love of God, keep better track of which lot your cars are at and what you have in stock. Finally, I spent 2 hrs literally just sitting there when I could have been given the warranty information and financial information to review in the meantime, but I had to come back the next day to finish that. It is wholely inefficient.
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