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Greenway Kia East

Orlando, FL

4.4
4,270 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,270 reviews

August 07, 2024

It doesn't matter what I write about a dealership in Orlando. They're all the same. More

by Damass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

If we delivered anything less than a five-star experience then I'm very sorry. I would also like to speak with you to see what I can do to make things right. Please contact me at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 07, 2024

Didn't care about my service being so bad in the service department , very disrespectful . Didn't clean the car either. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

John, I'm truly sorry to hear about your experience. This isn't the level of service we strive for and I apologize for any disrespect or oversight in cleaning your car. Please reach out so we can address this directly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 06, 2024

I was told over the phone about and $100k warranty that may be able to fix my issue. When I arrived I was informed that was for first time owners and paid $224 to find out my sensor would cost $2k. Which I More

by KAYLA.L.KIRK.89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyin Adeyeye
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

Kayla - We apologize for any miscommunication and the inconvenience you experienced. It's never our intention to mislead our customers, and we understand your frustration regarding the unexpected costs. We would like to discuss this further with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 06, 2024

The single most dishonest group of people I have ever encountered. I bought a car 6 weeks ago, they have tried to weasel out of every promise they made. They still haven’t paid off the trade in, every ti More

by logan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa, Jorge Chavez, Jairo Paez, Ayoub Lazaar, David Dukes, Salah mani
Aug 19, 2024 -

Greenway Kia East responded

Logan, this is very concerning to hear and certainly not the experience we aim for. We apologize for any inconvenience caused and would like to address these issues promptly. Please reach out directly so we can resolve this matter as soon as possible. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 05, 2024

Guy should probably not work as a customer facing employee if he doesn’t know how to speak to people More

by Kristoffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Greenway Kia East responded

I sincerely apologize that you didn't receive the five-star service we expect for all of our guests. I understand that you're frustrated, but I would be grateful for the opportunity to speak with you about this directly. Please consider contacting me directly. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

August 05, 2024

Horrible service I would never buy any vehicle from this dump can’t even be honest More

by Yoda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iderson Elliassaint
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yoannel Gandia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Navedo, luis Monroy, Jeffry Moukarzel, Nicolas Santiago, Ke Wu
Aug 19, 2024 -

Greenway Kia East responded

I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help. Would you please contact me when you have the chance? Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

August 05, 2024

YOU COULD NOT HAVE HIRED A WORSE EMPLOYEE! BUDDY IS AGGRESSIVE, DISMISSIVE AND NOT AT ALL CONCERNED WITH ANYTHING BUT THAT COMMISSION! ID WALK FOREVERRRR BEFORE I LET HIM SELL ME A SINGLE TIRE More

by tedison2308
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andres Urdaneta
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

Excelente servicio y gran ayuda a la hora de tomar la decision, buena ayuda a la hora de escoger More

by Ddd1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jairo Paez
Aug 05, 2024 -

Greenway Kia East responded

Felicidades por su nueva compra de Greenway Kia East! Gracias por elegir hacer negocios con nuestro equipo. Disfrute de su vehículo!

August 04, 2024

Very friendly, knowledgeable and detailed. Always keep his promises and keep me updated about my car. More

by MWJUMPP69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Mathew Westberg
Aug 05, 2024 -

Greenway Kia East responded

Thank you for sharing your experience! We're glad to hear our team at Greenway Kia East provided friendly and knowledgeable service. We appreciate your support!

August 04, 2024

One ,two,three out the door. I wish I got my car washed maybe next time. More

by ANTMASZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Greenway Kia East responded

It was our pleasure to assist you. Thank you from all of us here at Greenway Kia East!

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