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Greenway Kia East

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,381 Reviews
Greenway Kia East is a full-service new and pre-owned car dealership in Orlando, Florida that proudly caters to drivers from nearby cities like Oviedo, Waterford Lakes, Winter Park, Longwood, Kissimmee, Windemere, Winter Garden, Winter Springs and beyond. Our goal is to deliver a superior car shopping and service experience to every customer.
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8701 East Colonial Dr

Orlando, FL

32817

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Showing 4,381 reviews

September 27, 2024

There is minimal communication, and when you call and ask for an update, very rude and you are made to feel like an inconvenience. More

by MARYGANGWISCH418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
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Oct 04, 2024 -

Greenway Kia East responded

Mary, I'm sorry to hear about your experience with our communication. We strive for respectful and clear interactions, so it's disappointing to learn we fell short. Please reach out directly so we can address this issue further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 26, 2024

I dropped off my car to get recall work done, and when I picked it up, it's misfiring constantly. They are trying to not take the blame, but of course the tech I spoke to tried to start selling me on a new More

by GAGEHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Westberg
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Oct 04, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience with the recall work. This is certainly not the level of service we aim for, and I apologize for any inconvenience caused. Please reach out so we can address this issue directly and make sure your car is running correctly. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 26, 2024

So, ghe dealership is where we bought our Kia Telluride and I like them a lot, and I think they’re fair, and do a good job. But I reall hate these surveys. More

by JANDY_JUDYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
Print
Sep 27, 2024 -

Greenway Kia East responded

Jandy, we're glad to hear you had a positive experience with Greenway Kia East! We appreciate your feedback and understand that surveys can be a bit of a hassle. Thanks for sharing your thoughts!

September 26, 2024

Kia East has some serious issues when it comes to their customer service, management complaint resolution, phone calls no answered or dropped and their lenght of time in getting in and out for service. I More

by CCRESSWELL234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
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Oct 04, 2024 -

Greenway Kia East responded

Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with our customer service and management, but we're glad Joshua was able to assist you well. We take all concerns seriously and are committed to improving our services. If you'd like to discuss this further, please reach out at your convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 26, 2024

Had an oil change-great service -in and out in less than an hour. I was met promptly at the service entrance and the service began. Great experience More

by climanchero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 27, 2024 -

Greenway Kia East responded

Thanks for sharing your experience! We're glad to hear that our team at Greenway Kia East provided quick and efficient service. See you next time!

September 26, 2024

Good experience the second time I came in. The salesperson Jonathan was a pleasure to work with. He was honest, responsive and not pushy. More

by natalie371
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Melo, Jairo Paez
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Sep 27, 2024 -

Greenway Kia East responded

Natalie, we're glad to hear Jonathan made your second visit a positive one at Greenway Kia East. Thanks for sharing your experience!

September 26, 2024

Great service just didn’t get the car washed 🤷🏽‍♀️ They didn’t ask me if I wanted to have the truck washed and cleaned inside. More

by Van
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
Print
Sep 27, 2024 -

Greenway Kia East responded

Van, we're glad to hear you received great service at Greenway Kia East! We apologize for the oversight with your car wash and will make sure to address this in the future. Thanks for bringing it to our attention!

September 26, 2024

Horrible communication skills. After having my car for an engine replacement for like two months my car still sounds like it did before. A hundred percent not satisfied with the de More

by ALTMANGMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fiyinfoluwa Adeyeye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Print
Oct 04, 2024 -

Greenway Kia East responded

We apologize for the frustration and inconvenience you've experienced. This certainly doesn't reflect the level of service we aim to provide, especially after such an extensive repair. We'd like to address this issue promptly; please reach out at your earliest convenience so we can make things right. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 26, 2024

Still waiting for them to fix all problems in the car and Gina the service manager said it doesn’t have anything to do with the work they did and that she won’t give me warranty More

by YEDRASH3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez
Print
Oct 04, 2024 -

Greenway Kia East responded

This is concerning to hear. We strive for top-notch service and it sounds like we fell short in this instance. Please reach out directly so we can address your issues properly and repair any outstanding issues with your car. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 26, 2024

Great fast service looked after me because I had to wait for my car excellent staff and service mechanic More

by jeffwells45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyinfoluwa Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Fernandez, Shelby Bishop, Mathew Westberg
Print
Sep 26, 2024 -

Greenway Kia East responded

Thank you for sharing your experience, Jeff! We're glad to hear our team at Greenway Kia East provided excellent service and took good care of you. Safe travels!

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