Greenway Kia East

Unrecognizable bad service, not the same as before, wouldn’t recommend. Before booking an appointment I asked how much time it would take to fix drivers seat, updates to software recalls and rotate wouldn’t recommend. Before booking an appointment I asked how much time it would take to fix drivers seat, updates to software recalls and rotate my tires as part of my maintenance plan cause I needed a ride and what options they offered. The guy said my plan covered a rental because it would take so much time to do all that work. When I got there the woman told me in a very dismissive way that no rentals for that type of work would ever be offered. So I left and rebooked another appointment next day. That day I was told that tire rotation was still pending on my plan and they would let me know when the car was ready, they never did, texted twice and no one responded. Got in an Lyft since I live 30+ minutes away and my son was able to get there before me cause traffic, and was told I needed to pay for the tire rotation for them to release the car to him. He explained how we were told that was still available on my plan but they wouldn’t believed him. I was still on my way mad as xxxx because of all at this point mistreatment so he shared this to them and then the manager said something like “it is what it is” and not to pay the service (that was included in the plan) just to not deal with me. So, my review is worst service ever from this dealer that I had done business with to change the oil and other stuff. My plan even covers car wash and not a single drop or effort to clean it. I wonder if management changed cause it’s very much noticed in the way the service has declined. More

1 star for a terrible experience; 2 stars if something was okay but overall bad. was okay but overall bad. More

I have completed around 3 ti. es this survey previously. He was very professional and courtesy es this survey previously. He was very professional and courtesy More

Un trato muy bueno personal muy bien adiestrado con buenos conocimientos personas con mucho respeto buenos conocimientos personas con mucho respeto More

Efficient, responsive and friendly JP kept me informed along the way and returned all of my calls promptly. along the way and returned all of my calls promptly. More

I was particularly disappointed with the service I had received. Oscar in particular was clueless about what was going on the entire time I had interacted with him. I gave him very specific directions for received. Oscar in particular was clueless about what was going on the entire time I had interacted with him. I gave him very specific directions for what I needed done and he had disregarded them and proceeded to add extra services on top of what I had explicitly limited him to. Then, he added charges to the service without my approval or permission. Additionally, he was unaware of which vehicle was mine. It just shows me how little they actually care about their customers, especially Oscar. I was very underwhelmed with this dealership and will not be using their services moving forward. I hope you don't make the same mistake I did. There are other Kia dealerships in Orlando that do not have these issues. More

Janphiel was amazing, answered all of my questions. Everyone at the dealership was so helpful. Everyone at the dealership was so helpful. More

The dealership made the process easy and found the interior and exterior colors I wanted. interior and exterior colors I wanted. More

It Took a little longer than I expected but worth the wait. Jp was personable and friendly wait. Jp was personable and friendly More

Great service and well attended from start to finish and recommend to everyone to get their services done here recommend to everyone to get their services done here More