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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,802 Reviews
Call Service Center (708) 444-7100

5,802 Reviews of Family Hyundai - Service Center

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March 07, 2025

Dealer was respectful to customer services dealership clean Mr Collins goes out of way to make sure customer is taking care of if they are a little bit back-up her come or call you to desk and explain wh More

by sherden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Family Hyundai responded

Thank you for your very kind review. Colin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 06, 2025

Dealership was concerned about proving me wrong instead of focusing on the issue. I shared something that changed in my vehicle but they did not agree. More

by gwolf128
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Gushi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 06, 2025

Polite, answer their phones in a short amount of time Listened to my problem and explained it More

by tomkregul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Family Hyundai responded

Thank you for your very kind review, Tom. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 06, 2025

Fantastic business, excellent service and employees. Very polite staff. Wouldn’t go anywhere else. Highly recommended. More

by POTBELLYINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 06, 2025

Fast great service from the moment you arrive to the time that they work on your car. More

by JBVIKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jo Anna
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Mar 06, 2025 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 05, 2025

Customer care was kind and assessed need,and concerns in regard to the vehicle. Thank you. More

by elainerichmond.32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Family Hyundai responded

Thank you, Elaine! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

March 04, 2025

Prompt and friendly service due to an engine warning light that came on and they resolved the issue quickly More

by RSS248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jo Ana Gonzalez
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Mar 04, 2025 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2025

I was pleased with this service. I was not pleased that I had to buy a battery. More

by D.PEGUES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to working with you again.

March 04, 2025

My car went right in, no waiting. Oil change etc.work and recall work all done in 2 hours. Quick check out went well. I'm not sure if windshield fluid was added. More

by GINABYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristi Feinberg my sales girl stopped by to see how I was doing with my Kona.
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Mar 05, 2025 -

Family Hyundai responded

Gina, Thank you so much for your excellent review! We are so glad that Kristi and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

March 03, 2025

My experience with Family Hyundai has always been a good one. Fast friendly professional service from the service department. More

by Kgess0608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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