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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,900 Reviews
Call Service Center (708) 444-7100

5,900 Reviews of Family Hyundai - Service Center

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June 05, 2025

My last service was a oil change and oil was all over my engine bay More

by JACK_FLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
3.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Family Hyundai responded

Jack, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 04, 2025

Prompt courteous easy The appointment was prompt and your service people were courteous and answered all My questions. The coffee and snacks were a plus More

by marcir12
Recommend Dealer
Yes
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Jun 04, 2025 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 04, 2025

Brought my 2020 Santa Fe in for problem with the hatch mechanism based on an appointment I made two days prior. I received excellent advice and service. This is my third purchase and in over seven years o More

by ayrshire2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy, the casier
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Jun 05, 2025 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 03, 2025

5 stars due to Jo Ana's awesome customer service, I only schedule with her. More

by ANJELIQUE14
Recommend Dealer
Yes
Employees Worked With
Jo Ana service department
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Jun 03, 2025 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 03, 2025

Love this company. Everyone there is so helpful, and respectful. I will always go to Family Hyundai. More

by JEANBOG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Begeske
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Jun 03, 2025 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 03, 2025

I love the texting updates and they are so Polite, fast, efficient, and knowledgeable. Great service. More

by LESLIE.WNUKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 03, 2025

Great service was provided to me each time I came into the dealership for servicing of my car. More

by sonialipkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

June 02, 2025

buying the car felt rushed. questions answered after it seemed like a bother. not even a month or so after purchasing car, had an issue. service was not welcoming. nor finance. More

by lilitaly00
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ken in service
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Jun 06, 2025 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 29, 2025

GOOD JOB GUYS. THANKS AGAIN. I WILL BE BACK. WORDS WORDS WORDS WORDS WORDS WORDS More

by rjmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 29, 2025

Very professional and polite, fast and knowledgeable. Explained and answered all my concerns I will definitely come back for service More

by LINDATRAMOTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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