Family Hyundai - Service Center

Bryan Schultz was terrific, took care of the problem and the car was returned the same day. Great service dept! the car was returned the same day. Great service dept! More

Always professional. We purchased 3 cars from Family Hyundai. Service staff very knowledgeable and friendly. We service our 2004 Elantra with 34,000 miles. We purchased 3 cars from Family Hyundai. Service staff very knowledgeable and friendly. We service our 2004 Elantra with 34,000 miles. More

First time I went to get oil service, was rudely told that it would take a couple of hours, because they didn't really have quick easy drive up service as advertised. Spoke with service manager, who conv that it would take a couple of hours, because they didn't really have quick easy drive up service as advertised. Spoke with service manager, who convinced me to give them another chance, so I did. Came in the day of my appointment, and it was raining. So I waited as they serviced the car. After about 2 hours, having not heard from anyone and needing to get to work, I hunted down my service person who came to her desk and "discovered" that they were finished, but since she wasn't at her desk, no one bothered to look for me and tell me. I stated I needed to leave asap to get to work, so she gave me keys, looked out in rain and stated that they had me blocked in (because no one came for me so they parked another car in front of me). Said she would get people to move car. I run to my car in pouring rain, and no one comes to let me out. I make 3 calls to office (including general manager) pleading for someone to let me out, as I was going to be late for work. After another 15 - 20 minutes, some workers come out to move the cars next to me, because they can't find the owner or keys to car in front of me, so I have to maneuver out of tight spot to finally get out, and am indeed late for work. They didn't seem to care a bit. Subsequently, I answer two requests for reviews and tell them my disappointment, and how bad the service was as a result, but again, no response. I'll get my service elsewhere in the future. More

Jo Ana did a great job in andwering my questions and setting up follow-up maintenance appt. setting up follow-up maintenance appt. More

Great experience from start to finish. We bought a Tucson Limited from George "Skip" Hasenjaeger. He made the process easy and he was very professional and courteous. We will be back there We bought a Tucson Limited from George "Skip" Hasenjaeger. He made the process easy and he was very professional and courteous. We will be back there to buy our next Hyundai! More

I appreciate the service Family Hyundai provides. It was an incident with my tire where someone cut it, and I had to rush to them to get another tire. I had no appointment, so they took me in without It was an incident with my tire where someone cut it, and I had to rush to them to get another tire. I had no appointment, so they took me in without any issues. More

The dealership is not honest they lie they go back on their word they’re slow. I will never go back or recommend that dealership to anyone. their word they’re slow. I will never go back or recommend that dealership to anyone. More

I appreciate the friendly service especially from Kenneth and Jo Ana who were very helpful and gracious. and Jo Ana who were very helpful and gracious. More

Got my car repaired, when I asked about a sensor that wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing the sensor and that they denied the request. However, speaking with Allstate, my adjuster claims that no such conversation took place and they, in fact, did not deny any requests for a sensor repair. Also, Allstate says the lower grill/bumper should’ve been repaired or replaced as part of the supplement which they sent payment for, but it was not. More

Everything was done as requested and done promptly. Would recommend dealership to other Hyundai owners. Would recommend dealership to other Hyundai owners. More