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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,728 Reviews

5,728 Reviews of Family Hyundai - Service Center

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February 22, 2025

They changed my oil when i brought it in for warranty horn not working. I changed my oil myself the week before. More

by GCSTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Car was brought in on 2/18/25, Today is 2/22/25 and Still haven't looked at it to see what's going on with it! More

by wil222314
Recommend Dealer
No
February 19, 2025

Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the soluti More

by ROSBRN
Recommend Dealer
No
Employees Worked With
Matt
Feb 19, 2025 -

ROSBRN responded

Reviews Profile & Settings Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience SEND RESPONSE Employees Worked With MATT Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended No DELETE REVIEWEDIT REVIEW Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and correction here:(Days) would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience

Feb 22, 2025 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 19, 2025

Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the soluti More

by ROSBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MATT
Feb 22, 2025 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 22, 2025 -

ROSBRN responded

I appreciate you responding back to me however I’m not sure of what else I can say other than working with Family Hyundai has been so costly to me and the customer service was so draining

February 18, 2025

I liked my experience with this dealership. Oil change was performed uickly, without any delays. More

by Iveta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remthe name.
Feb 18, 2025 -

Family Hyundai responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Family Hyundai. We appreciate your business and hope to see you again soon.

February 15, 2025

Service was fantastic. Colin and Brian in the service department always very helpful always answers all my questions. More

by beg647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin and Brian met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 15, 2025

Great experience The wait was a little long but everything else was fine I recommend them for your service More

by PETERJAMES714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Family Hyundai responded

Thank you, Peter, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 14, 2025

I bought my car here at Family Hyundai 10 years ago and feel my Sonata. has received excellent service!!! I have worked with a Fabulous Service Writer, COLIN, who has guided me along the way ensuring my So More

by Sue D
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Family Hyundai responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

February 13, 2025

As timely as it could be. Professional environment. Had space to work at while waiting. More

by t.killelea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

February 13, 2025

All persons involved went all out to resolve any issues, while maintaining a courteous and helpful atmosphere. More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Miller, tech 1771, Frank the shuttle driver
Feb 14, 2025 -

Family Hyundai responded

Thank you, Candy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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