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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,899 Reviews

5,899 Reviews of Family Hyundai - Service Center

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July 14, 2025

Excellent service, staff is friendly family Hyundai has earned my trust. They keep my vehicles running smoothly. More

by tpitts65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 14, 2025

Family Hyundai is very honest and customer friendly. They went out of their way to make necessary repairs on my Hyundai while I was in the area on vacation. They actually completed the services necessar More

by MELRDH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jo Ana
Jul 14, 2025 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

July 10, 2025

Poor customer service. Rude behavior. Poor phone etiquette. Poor communication skill. Lacks professionalism. Wouldn't recommend this dealership to anyone. More

by KEY760011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne
Jul 14, 2025 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 05, 2025

Good did there job . Hard to get a loaner car when they need to keep your mode of transportation. Otherwise did there job. More

by d.kremer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

July 05, 2025

I've been coming to the service department for close to 10 years with two vehicles. Never have I been more disappointed. More

by DOYONBRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Family Hyundai responded

We're sorry to hear about your experience, Brian, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 03, 2025

The Hyundai people here on West 159th are very nice and good to work with. They give you a good presentation of the cars and the opportunity to drive the car around the showroom lot. They are available to More

by chrishitzman44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

July 02, 2025

The service was FANTASTIC! The representative was terrific and I am very thankful for her. She is an asset to Family Hyundai! More

by dkhowell208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My representative is not shown or listed
Jul 03, 2025 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 30, 2025

Even having made an appointment it was over three hours for what was suppose to be an oil change and tire rotation. THEN THEY DIDN'T ROTATE THE TIRES!! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 03, 2025 -

Family Hyundai responded

Rich, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jul 03, 2025 -

Rich responded

You may contact me directly if you wish to discuss further. Since I purchased my vehicle and have it serviced there, you should have my phone number on file

June 30, 2025

They always provide accurate and pleasant service. All of their employees are knowledgeable and easy to deal with. I have been buying and servicing my cars thought them for the last 23 years. More

by JOHN_PUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 29, 2025

Good service and people timely and on time prompt to let you know about problems More

by MICHAELHICKEYJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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