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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,136 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,136 reviews

February 26, 2025

People are busy and need to get in and out as quick as possible with the best possible service More

by JOHNNOLAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Family Hyundai responded

Thank you for providing this feedback, John, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 26, 2025

I've had no interaction with the service department at this dealership. I bought a used car there last month. More

by APORTER51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai!

February 26, 2025

Good professional service with convenient hours for everyone.. Pleasant customer service, and service reps always More

by MFPUND74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 26, 2025

Excellent. The only thing I would have to say was unpleasant was the excessively long time spent with the sales manager trying to sale me products I can't affor More

by BSCHERINA
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Edwards
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Feb 26, 2025 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 25, 2025

Ricky and the team went above and beyond to help make sure I got exactly what I wanted at the best price and time possible. Best dealership I've ever dealt with! More

by medlen84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Ricky and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 22, 2025

Car was brought in on 2/18/25, Today is 2/22/25 and Still haven't looked at it to see what's going on with it! More

by wil222314
Recommend Dealer
No
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Feb 26, 2025 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

February 22, 2025

They were so helpful and great customer service. I ask for them every time I come, More

by TACARRA.R.KING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth
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Feb 23, 2025 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 22, 2025

They changed my oil when i brought it in for warranty horn not working. I changed my oil myself the week before. More

by GCSTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 20, 2025

The dealership was clean, open, and welcoming. We were greeted right away who was helpful but not pushy. We returned on a different day, and had the same experience. The process of buying the car More

by sheilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt B
Report | Print
Feb 21, 2025 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Hyundai!

February 19, 2025

Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the soluti More

by ROSBRN
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Feb 19, 2025 -

ROSBRN responded

Reviews Profile & Settings Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and says would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience SEND RESPONSE Employees Worked With MATT Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended No DELETE REVIEWEDIT REVIEW Family Hyundai Feb 19, 2025 ROSBRN Matt was inconsistent in his communication. He would say he will get back and correction here:(Days) would go by through each interaction. Matt told me when he was told what was wrong with my car That the solution was found and it would cost approx: $600. Once they tried it he said the Engine was found to be no good and they would reach out to Hyundai for yet another 2nd Engine replacement. The next time I heard from Hyundai it was a Salesperson. Meanwhile I had to rent a vehicle which this further indebted me and ultimately had to pay to get my vehicle from Hyundai as well as Towed back to my home where it now is parked. I am ultimately disappointed in my Hyundai experience

Feb 22, 2025 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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