Family Hyundai

Excellent service, staff is friendly family Hyundai has earned my trust. They keep my vehicles running smoothly. earned my trust. They keep my vehicles running smoothly. More

Family Hyundai is very honest and customer friendly. They went out of their way to make necessary repairs on my Hyundai while I was in the area on vacation. They actually completed the services necessar They went out of their way to make necessary repairs on my Hyundai while I was in the area on vacation. They actually completed the services necessary as opposed to lying about it like Earnhardt Hyundai and Gilbert has in the past. More

We saw a great price online for a 2025 Hyundai Palisade, so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with so we decided to head into Family Hyundai to check out the vehicle. When we walked in, we were greeted by Mark Holder. We instantly connected with him as he was personable and friendly. After test driving the car, we decided to sit and down and potentially purchase the vehicle. As we went over the numbers, we were surprised to find out that the price online was only available if you chose certain financing options. Car companies need to stop with this practice. People want honest companies and should not have to spend additional time haggling prices. Stop with the fine print (which we could not even find on the website) and just be honest. This price difference took an additional hour of our time due to going back and forth and I felt like I was in a scene of Seinfeld. After finally agreeing to the price (after making them change paperwork two times, sneaky), we were ready for financing. As we waited, we had the typical person come up and try to sell us additional costs to our vehicle which I had to say no to twice. As we waited for finance, Mark was very accommodating and sat with me, showing me everything on the vehicle I was purchasing. He was a wealth of information. He truly knows his stuff. I had to ask 3 times when financing was available as we were approaching the 3-hour mark. Purchasing a vehicle should not take this long in this day and age. We were finally greeted by the finance person. When he sat down, he asked how everything was going and if there were any issues. When I said everything was great except for the wait time on finance, he immediately had an attitude problem with me and made a snarky comment which is completely unprofessional. He made several more comments and then brought us back to his office to sign paperwork. We then advised him that we were not interested in the GAP insurance or any extended warranties, but he continued on with his "speech" and drawing diagrams discussing these extended warranties. We had to tell him a second time to please skip this part as we were approaching hour 4 and we needed to get home, and we were not interested. The attitude came again, and he stated, "well if anything happens to your car then it's on you." That time in the finance office was stressful and very uncomfortable. When we were finally done, Mark met us once again and put our temp tag on the vehicle and thanked us again. If it wasn't for Mark and his great personality and friendliness, I would have walked out of that purchase. He was the only one there that I can truly say was a delight to deal with. I am so sick of the "car salesman" persona these employees think they need to exhibit. It is exhausting to deal with. It should not take 4 hours to purchase a vehicle. Thank you Mark for keeping us sane during this purchase. I will definitely recommend Mark Holder, but you all need to do better on time and attitude. More

Poor customer service. Rude behavior. Poor phone etiquette. Poor communication skill. Lacks professionalism. Wouldn't recommend this dealership to anyone. Rude behavior. Poor phone etiquette. Poor communication skill. Lacks professionalism. Wouldn't recommend this dealership to anyone. More

The people at La Familia Hyundai are really great to deal with. Matter a fact all of my interactions with the staff have always been respectful and pleasant. with. Matter a fact all of my interactions with the staff have always been respectful and pleasant. More

I've been coming to the service department for close to 10 years with two vehicles. Never have I been more disappointed. 10 years with two vehicles. Never have I been more disappointed. More

Patient, respectful and friendly. The entire process was very simple. I appreciate not being pressured. I felt valued as a new customer. The entire process was very simple. I appreciate not being pressured. I felt valued as a new customer. More

Good did there job . Hard to get a loaner car when they need to keep your mode of transportation. Otherwise did there job. Hard to get a loaner car when they need to keep your mode of transportation. Otherwise did there job. More

The Hyundai people here on West 159th are very nice and good to work with. They give you a good presentation of the cars and the opportunity to drive the car around the showroom lot. They are available to good to work with. They give you a good presentation of the cars and the opportunity to drive the car around the showroom lot. They are available to answer any questions you may have and very nice explaining the functions of the vehicle. The service people are good to work with and get you out of the service center very quickly after your car is done. More

The service was FANTASTIC! The representative was terrific and I am very thankful for her. She is an asset to Family Hyundai! The representative was terrific and I am very thankful for her. She is an asset to Family Hyundai! More