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Empire Ford Inc.
Fall River, MA
797 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 797 reviews
June 18, 2026
Alexia Thank you! ! I received excellent service. Now I can travel completely relaxed and happy ! I received excellent service. Now I can travel completely relaxed and happy More
by silvialbanruiz
Verified CustomerEmployees Worked With
June 17, 2026
Friendly staff. It wasn't too busy so I got all the attention. I very pleased with my new car. It wasn't too busy so I got all the attention. I very pleased with my new car. More
by lauralile64
June 17, 2026
Everything from the beginning till the end was done in a professional manner was very pleasant professional manner was very pleasant More
by amello316
June 13, 2026
Sales and finance was great. Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were not good as there's a big thump like a warped rotor, and the oil was not changed as the sticker reads 6/14/26 or 35000 miles, truck had 30000 when I bought it. Also has an open recall for trailer light module software. Otherwise good experience. Service appt was set for the brakes Joe (salesman) made that happen. More
by jeffduhancik
June 12, 2026
The Only thing I didnt like was finding out about Robotic you give info too. Kasey is so polite, made sure to order my plate bracket for front of car. He got me into the car I wanted. Chris the runner to he you give info too. Kasey is so polite, made sure to order my plate bracket for front of car. He got me into the car I wanted. Chris the runner to help me with Vin Check. More
by amymaw
June 05, 2026
My father worked there for several years and retired from there half the mechanics Saturday. I started there after my father was already working there, and he taught several of them little tricks of the trad there half the mechanics Saturday. I started there after my father was already working there, and he taught several of them little tricks of the trade. Let's just say and you have no idea how much I miss him. The 17th of this month makes 6 years. He's been gone.I've never hated father's day weekend more More
by ranchero58
June 05, 2026
Very friendly service advisor. Quick service. No issues at all. I do appreciate it and will be back! Quick service. No issues at all. I do appreciate it and will be back! More
by cmenard125
Employees Worked With
June 03, 2026
Susan was an absolute pleasure to work with! Always smiling and polite Very patient which was huge for me she broke down my payments down to the week and what it would cost per week ! Empire fo Always smiling and polite Very patient which was huge for me she broke down my payments down to the week and what it would cost per week ! Empire ford is lucky to have her on their team she was great and easy going made everything easy More
by j49liberato
May 16, 2026
The best place to go and I always go to Empire Ford the best people friendly! best people friendly! More
by Jose Torres
Employees Worked With
Other Employees :
Drew Bailey, Charles Inocencio
May 16, 2026
I had multiple repairs done at the New Bedford location, as well as regular mileage-based maintenance. I am totally satisfied with the work done as well as the communication of the status of repair, etc. Ch as well as regular mileage-based maintenance. I am totally satisfied with the work done as well as the communication of the status of repair, etc. Chuck was very helpful and informative. Very satisfied with my experience at Empire New Bedford. More
by Arln44
