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Empire Ford Inc.
Fall River, MA
779 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 779 reviews
April 20, 2026
Brenda in scheduling is wonderful! She very efficient and helpful. The mobile service tech was excellent. On time, thorough and friendly. It is such a great service which saved a gr She very efficient and helpful. The mobile service tech was excellent. On time, thorough and friendly. It is such a great service which saved a great deal of time. When requesting a copy of the receipt, the service reps were helpful and friendly. This isn't' the first time I have used First Ford and I will certainly continue to use them. I would definitely recommend First Ford. More
by JDRING
Verified Customer
April 19, 2026
Absolutely professional . Sales person "T"followed up twice. Once with helping me out with remote start and another time made it convenient in NB dealership for obtaining my Sales person "T"followed up twice. Once with helping me out with remote start and another time made it convenient in NB dealership for obtaining my new registration and inspection sticker. More
by frankkochanjr
April 18, 2026
Excellent service! We had great experience with Tioni, Kevin and John De La Cruz! We thank you very much! We had great experience with Tioni, Kevin and John De La Cruz! We thank you very much! More
by Anulka865
April 18, 2026
Kevin handled my purchase issues immediately and took complete charge. He was great! Fall River Ford was good to deal with. complete charge. He was great! Fall River Ford was good to deal with. More
by sheilae1
Employees Worked With
April 17, 2026
I was sold through Facebook and had a whole different experience when I got there. Nothing but run arounds and stress. When I was there, another woman was yelling and complaining how she also had to wait experience when I got there. Nothing but run arounds and stress. When I was there, another woman was yelling and complaining how she also had to wait too long for her car. Had to wait over a week for my car and caught my salesman in lies. He was fired next day. I’ve had my car almost a month and have NO paperwork I’ve been promised since I got the car. I Don’t recommend this place at all. More
by kristendoherty43
April 17, 2026
My experience purchasing a vehicle here was disappointing overall. The process felt very unorganized, with a clear lack of setting expectations from the start. Communication was inconsistent and often unclea overall. The process felt very unorganized, with a clear lack of setting expectations from the start. Communication was inconsistent and often unclear, which made what should have been an exciting purchase unnecessarily frustrating. What stood out most was the poor communication throughout the process and a response that felt unrepentant when concerns were raised. While the sales staff was friendly, the overall handling of the transaction did not meet expectations. I hope improvements are made to better support future customers. More
by cmstephens9
April 16, 2026
Kevin Bancroft made the entire process easy with good communication during and after the sale. From the initial phone contact, making the deal and picking the vehicle up, everything went smoothly. communication during and after the sale. From the initial phone contact, making the deal and picking the vehicle up, everything went smoothly. More
by derek78
Employees Worked With
April 16, 2026
Absolutely welcoming with no pressure. Great team worked very well with us and went home with a new bronco Great team worked very well with us and went home with a new bronco More
by 4tc356
