Rob Collins

Susan was an absolute pleasure to work with! Always smiling and polite Very patient which was huge for me she broke down my payments down to the week and what it would cost per week ! Empire fo Always smiling and polite Very patient which was huge for me she broke down my payments down to the week and what it would cost per week ! Empire ford is lucky to have her on their team she was great and easy going made everything easy More

by j49liberato Verified Customer Verified Customer

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I was sold through Facebook and had a whole different experience when I got there. Nothing but run arounds and stress. When I was there, another woman was yelling and complaining how she also had to wait experience when I got there. Nothing but run arounds and stress. When I was there, another woman was yelling and complaining how she also had to wait too long for her car. Had to wait over a week for my car and caught my salesman in lies. He was fired next day. I’ve had my car almost a month and have NO paperwork I’ve been promised since I got the car. I Don’t recommend this place at all. More

by kristendoherty43 Verified Customer Verified Customer

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traded in my vehicle on August 2, 2025 at Empire Ford of New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicl New Bedford and provided a 10 day pay off notice from Capital One. The dealership was supposed to provide payment to close out the loan on the vehicle I traded in within that 10 day period and they did not. I attempted to call the dealership with Capital One on a conference call and I was bounced to voice mail. Capital One stated they still require payment to close the account. I found out from Capital One that they offered to finance my new vehicle with a 6% APR with a 595 per month payment rate, however, the dealership financed me through 5/3 Bank with a 12.99 % APR with a 761.95 per month payment rate for 84 months. The dealership told me that Capital Onedeclined to finance me which is not the case. I previously had done the dealership's online calculator for financing and was quoted with a $461 per month payment rate. Talk about deceptive business practices. I will never do business with Empire Ford of New Bedford again. More

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