Dirito Brothers Walnut Creek Volkswagen - Service Center

Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care from purchasing our two cars to servicing. Thank you! More

Sean at VW Walnut Creek was a very professional, friendly, and courteous representative. My automotive repair needs were satisfied in a timely manner ahead of schedule which I am very thankful for. friendly, and courteous representative. My automotive repair needs were satisfied in a timely manner ahead of schedule which I am very thankful for. More

Service person did not reach out to inform me that the car was ready for pick up. No courtesy car wash or cleaning. car was ready for pick up. No courtesy car wash or cleaning. More

Clean modern dealership with convenient location. Comfortable waiting area. Friendly and helpful service advisors and staff. Available wi-fi. Excellent service technicians that get the job done right Comfortable waiting area. Friendly and helpful service advisors and staff. Available wi-fi. Excellent service technicians that get the job done right. Been a customer for over 20 years and have always been treated great. Will continue to support this dealership. More

Marina was such a great help! Really made me feel comfortable and educated me on the service being done to my car and why. Really made me feel comfortable and educated me on the service being done to my car and why. More

I like going to Dirito Brothers. They take good care of my car and they are nice people. They take good care of my car and they are nice people. More

service was quick and efficient. Text messaging was quick in response and I appreciated that Text messaging was quick in response and I appreciated that More

Disappointing that the cost of diagnosis was as much as the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and the repair. It would have made more sense to just replace the parts without diagnosis for $700 rather than pay $1400 for an oil change, diagnosis and parts. Then, parts were in but no one calls to schedule an appointment. Had to call myself. George reached out to ask about the initial service experience and explained my disappointment due to above. He said he would talk to management and advise if an adjustment could be made. Never heard back from him. Bought to many cars from Dirito to be treated like that. More

Issue was correctly diagnosed, repairs were completed on time and at the price quoted. Very pleased with the friendly staff and the service provided. time and at the price quoted. Very pleased with the friendly staff and the service provided. More

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