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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,964 Reviews

2,964 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 12, 2023

Easy to schedule, quick availability, friendly and quick service. I especially appreciate the Lyft rides! More

by danielle.r.velazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased at Walnut Creek Volkswagen that our scheduling flexibility and convenient Lyft rides were effective in enhancing your experience. Your praise is truly appreciated.

November 11, 2023

Sean was amazing! Great customer service, detailed report sent out promptly and on time pick up. More

by KATRINA.BOYKO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our customer service and punctuality at Dirito Brothers Walnut Creek Volkswagen. It's our mission to deliver detailed reports promptly. Thank you for the 5-star rating!

November 10, 2023

The service was very good. My car was ready on time and work appears to be good More

by wganda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback on the punctuality and quality of service at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.

November 10, 2023

the service advisor terrance was very rude and days after my appointment the check engine light turned on. i am very disappointed and will consider somewhere else. i paid $1200 for services and was treated l More

by adcyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
terrance
Nov 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is very important to us and I would appreciate the opportunity to speak with you about the level of customer service you received from our Service Team during your recent visit, as well as your subsequent check engine light concern following your appointment. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 09, 2023

Great communication by Kevin. I always knew what the status was of my vehicle and he made sure he worked within my schedule. Thanks! More

by julietnorton
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your kind words about Kevin and his communication style are much appreciated. Always aiming to satisfy our clients at Dirito Brothers Walnut Creek Volkswagen, we ensure transparency throughout the car servicing process. Your continued support means a lot to us - thank you.

November 09, 2023

Great service & communication on the process and how they plan to find the problem with my car More

by TYLERNEWELL2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. The team at Walnut Creek Volkswagen strives to provide great service & effective communication throughout the process of diagnosing car issues. Thank you for choosing us to serve you!

November 07, 2023

I always have a pleasant experience at Dorito Brothers WC. Sean has helped me the last few times and is very prompt and knowledgeable. More

by CHELSTOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. We're glad to hear that Sean from our team could assist, and appreciate that you find his prompt service and expertise satisfactory. Look forward to assisting again at Dirito Brothers Walnut Creek Volkswagen.

November 06, 2023

I've been a BMW owner for many years. The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. The More

by jkevind
Service Time
Recommend Dealer
No
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When given the chance, I would like to speak with you about the level of customer service and care you received from our Service Team during your visit for a recall repair. Will you please contact me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 05, 2023

Really helpful. Marina was awesome as usual and Terrence explained to me exactly what was going wrong with my lights + more. Reminded me why I should go to the deale More

by nick madrona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to hear that Marina and Terrence extended you exceptional service in fixing your lights. Dirito Brothers Walnut Creek Volkswagen truly appreciates the confidence you place in dealership services over private mechanics. Thank you for the high rating.

November 05, 2023

Making service and the best place to buy a car. They take good care of you and goes above and beyond. More

by BRIGITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your rewarding experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. We deeply appreciate your feedback and high rating.

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