friendemic friendemic
friendemic friendemic at Dirito Brothers Walnut Creek Volkswagen
Refer Me

friendemic friendemic

reputation manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.7
32 Reviews
4.7

32 Reviews

Write a Review

32 Reviews of friendemic friendemic

June 06, 2024

Dealership Rating
Employee Rating

Always nice and attentive and patient in explaining upcoming repairs. Such kind, professional mannerism and consistently on time. Thanks, I appreciate you Sean. More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Jun 07, 2024

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we appreciate your acknowledgment of the high standards our team maintains. We are pleased to hear about your satisfactory experience with the attentive service and timeliness you received. Thank you for sharing this feedback.

May 30, 2024

Dealership Rating
Employee Rating

PRICEY. Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to h More

by SFTOEASTBAY
Service Price Transparency
Service Time
Recommend Dealer
No
Jun 03, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen. Given the chance, I would like to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss your feedback in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 13, 2024

Dealership Rating
Employee Rating

I called to check on my car, for rental car reasons, I was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answ More

by NewtoVolkswagon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 15, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would like to speak with you about the level of communication and customer service you received from our Service Team. Please reach out to me at my direct contact information below, to discuss this further. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 12, 2024

Dealership Rating
Employee Rating

Alex was amazing, and made this process so simple and easy! I was not expecting to drive out with a new car, but he found the perfect fit for me and my needs. Thank you Dirito Brothers! More

by SCHULHAUSERC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on how our team simplified your car buying process at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that you found the perfect vehicle for your needs. Thank you for choosing us!

April 17, 2024

Dealership Rating
Employee Rating

I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Marina Felix , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

April 08, 2024

Dealership Rating
Employee Rating

The Customer service here is 10 out of 10! Will come back for my service here! More

by adrienne.hafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the wonderful review. We are delighted to know our team at Dirito Brothers Walnut Creek Volkswagen delivered great customer service to you during your visit. It will be a pleasure to be of assistance to you again.

February 11, 2024

Dealership Rating
Employee Rating

My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

February 07, 2024

Dealership Rating
Employee Rating

Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and More

by STONEROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for staying loyal to Dirito Brothers Walnut Creek Volkswagen and our steadfast team, particularly in the service department. We're committed to providing solid vehicles and excellent service that promote happy motoring indeed! Your continued trust means a lot to us.

January 18, 2024

Dealership Rating
Employee Rating

Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More

by ATHOMAS2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Jan 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

It's rewarding to hear you found our service timely and professional at Dirito Brothers Walnut Creek Volkswagen. We're always here for any of your vehicle maintenance needs. Your satisfaction is truly valued.

November 02, 2023

Dealership Rating
Employee Rating

Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. More

by FRANSWA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Our goal is always to provide professional, efficient services in a welcoming atmosphere. Your feedback is appreciated.

1
...

Dealership Inventory (211 Vehicles)

new 2024 Volkswagen ID.4 car, priced at $41,456
2024 Volkswagen ID.4
new
Silver Mist Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Volkswagen ID.4 car, priced at $50,843
2024 Volkswagen ID.4
new
Pure White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Jetta car, priced at $23,756
2024 Volkswagen Jetta
new
Rising Blue Metallic exterior
Automatic
Front-wheel Drive
new 2024 Volkswagen ID.4 car, priced at $46,943
2024 Volkswagen ID.4
new
Deep Black Pearl exterior
Automatic
Rear-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $32,681
2024 Volkswagen Tiguan
new
Pure White exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $41,289
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive