Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Colonial West Chevrolet of Fitchburg - Service Center
Fitchburg, MA
455 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
455 Reviews of Colonial West Chevrolet of Fitchburg - Service Center
Sort by
March 06, 2025
Great customer service , I felt like I was family. They made me feel at ease and comfortable through the whole process , 10/10 would do again They made me feel at ease and comfortable through the whole process , 10/10 would do again More
by Rook
March 04, 2025
Brought my truck in for a recall notice, service manager was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman was helpful and knowledgeable. When checking out I met Pam, she was very upbeat and friendly. Customer service at its finest. Thank you. Norman More
by Lovemyvehicle
March 03, 2025
called and made an appointment because I had a check engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do h engine light on and talked to Shelly she asked me if I could drop off I told her I could wait she explained it may take a while. She said ok we do have a comfortable waiting area. Few days later I got a call from Pam and told me I had to drop off and come back whey done I told her that I already talked with the other lady about waiting that I understood it may take a while she kept saying it and for a paying customer I don’t understand why someone who works at Chevrolet would be so rude and not HEAR me. If your customer wants to wait then let them More
by Tmp
Employees Worked With
March 02, 2025
Scheduling an appointment was very easy and quick. Everybody was very friendly, helpful and accommodating Everybody was very friendly, helpful and accommodating More
by Donna B
March 02, 2025
Good time now this time I’ve always had good experiences there in and out direct questions no runaround they get to your service they get you and they get you out. there in and out direct questions no runaround they get to your service they get you and they get you out. More
by Floyd
March 02, 2025
Very friendly staff at Colonial Chevrolet! ! They were able to schedule an appointment for me quickly, and get it in and out quicker than promised ! They were able to schedule an appointment for me quickly, and get it in and out quicker than promised More
by Donna B
February 27, 2025
Very professional and helpful in using my Chevy Rewards when checking out. Great service! Thanks. when checking out. Great service! Thanks. More
by booberry316
Employees Worked With
February 25, 2025
I already wrote a review! She's very friendly and strikes up engaging conversations. Awesome She's very friendly and strikes up engaging conversations. Awesome More
by Myto
Employees Worked With
February 23, 2025
Pamela is always so friendly and informative. Always a pleasure to talk with. Can always point me to the correct person when I have questions. Always a pleasure to talk with. Can always point me to the correct person when I have questions. More
by Rebecca
February 23, 2025
Great service great deals thanks Edison Pamela cashier me out and was very nice see you next time me out and was very nice see you next time More
by Angelashepherd90
