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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,393 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,393 reviews

November 03, 2024

Sat November 2 I came into parts to order a mirror for my Silverado. To my surprise they had it in stock. The parts guy,sorry did not get you name was so friendly n helpful. He put it aside for me. I then we More

by jrnewell544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Jim! We truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. We're thrilled to hear that our parts team, service department, and sales staff were able to assist you so effectively. It's wonderful to know that you found everyone friendly and helpful. We look forward to welcoming you back when you're ready for that 2025 Silverado! Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 02, 2024

Rob was amazing from the moment I went in the store, until the moment he showed me all the trucks futures!! Thank you Rob. He even came in on his day off to finish everything! More

by ed6jo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
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Nov 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Rob provided such exceptional service during your visit to Colonial West Chevrolet of Fitchburg. It’s great to know that he went above and beyond, even coming in on his day off to assist you. We truly appreciate your kind words and hope to see you again soon for your next vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 02, 2024

I've been taking my vehicles to Colonial west for a number of years and have always had a good experience. Customer service is excellent and they live by the golden rule. Can't recommend them enough! P More

by hannaE154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you've consistently had a good experience with us at Colonial West Chevrolet of Fitchburg. Our team always strives to provide excellent customer service, and your kind words mean a lot to me. I appreciate your recommendation and look forward to continuing to serve you in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 02, 2024

great speedy service thanks Pamela and Chris and thanks for the discount i will be back More

by malousrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our speedy service at Colonial West Chevrolet of Fitchburg. It's fantastic that Pamela and Chris were able to assist you, and I appreciate your kind words about the discount. I look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 30, 2024

We purchased a Suburban from Coby. Everything went smoothly and with no hitches. Wonderful service. We called ahead to ask if we could test drive it, and it was ready and waiting whe More

by cnissi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that your experience purchasing a Suburban with Coby at Colonial West Chevrolet of Fitchburg was smooth and enjoyable. It's great to know that our team made the process easy and that you felt no pressure during your visit. We appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 26, 2024

Thanks colonial west for having a great staff Alan and Pam “The level of personalized service I received is something I will not forget. Exceptional in every way!” More

by gatessj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that you received exceptional personalized service from Alan and Pam at Colonial West Chevrolet of Fitchburg. Your appreciation means a lot to us, and we look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 25, 2024

"Very professional, quick, and took care of my car needs, thanks Edison prices are also reasonable @ colonial west Fitchburg and Pamela is sweet cashier More

by renas45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, for your wonderful review! I'm thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. Edison and Pamela will be delighted to know they made a positive impression. I appreciate your kind words about our professionalism and reasonable prices. I look forward to seeing you again for your car needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 24, 2024

Coby was great to work with, made purchasing my truck seamless and quick. Highly recommend More

by Boisee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your outstanding review! I truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. I'm thrilled to hear that Coby made the purchasing process for your truck seamless and quick. If you need any assistance in the future, please don't hesitate to reach out. I look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 24, 2024

Really awesome place @ Colonial West Fitchburg. I had received excellent customer service upon my arrival I loved it Thank you Jackie & Pamela More

by muratkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had an excellent experience at Colonial West Chevrolet of Fitchburg. I'm proud of our team, especially Jackie and Pamela, for providing you with top-notch customer service. I appreciate your kind words and look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 22, 2024

Having been with Colonial West since 2018, they have provided wonderful service and staff and Coby is no exception. He is very personable, knowledgeable, patient and great to work with reinforcing my More

by loisluniewicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear about your positive experiences with Colonial West Chevrolet of Fitchburg since 2018. Coby is indeed a valuable member of our team, and we're glad he made such a great impression. We appreciate your loyalty and look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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