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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,499 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,499 reviews

May 22, 2025

I love this dealership! Pamela and Jackie were so kind and made sure my Silverado was taken care of. They make the space feel like visiting family. Can’t wait to come back! More

by Gio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Gio! I truly appreciate your kind words about Colonial West Chevrolet of Fitchburg. We're thrilled to hear that Pamela and Jackie provided you with a welcoming experience while taking care of your Silverado. We look forward to your next visit and are excited to continue serving you like family! Safe travels until then! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2025

Friendly, helpful, knowledgeable, professional staff. Service dept. explains in detail work being completed as well as work that should be completed without any pressure. Parts dept is the same and are More

by Kev.doyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts
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May 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, for your fantastic review! We truly appreciate your kind words about our friendly and knowledgeable staff at Colonial West Chevrolet of Fitchburg. It's great to hear that our service and parts departments provided you with detailed explanations and support. The team looks forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 22, 2025

They are always super helpful and very prompt with letting me know what is going on with my vehicle. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you've found us at Colonial West Chevrolet of Fitchburg to be helpful and prompt with updates about your vehicle. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 21, 2025

Was treated fairly and professional service done to vehicle. Very happy with all things related to this service provided. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Robert! We're thrilled to hear that you felt treated fairly and received professional service for your vehicle at Colonial West Chevrolet of Fitchburg. Your satisfaction is our top priority, and we appreciate your feedback. The team looks forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 18, 2025

I am very satisfied with the service that I received from Rob Dodd. He went well beyond my expectations, he helped me in every way that I needed to build the kind of truck that I wanted to own. I will be ref More

by kswan1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We truly appreciate your kind words about Rob Dodd and are thrilled to hear that he helped you build the truck you wanted. Your referrals mean the world to us at Colonial West Chevrolet of Fitchburg. We look forward to serving you and your family and friends in the future! Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 10, 2025

Edison and Pam greated me fantastic energy! They accommodated me with a walk-in appointment, It was not Chevy vehicle, but they welcomed me in. The coffee station was spotless! The coffee st More

by Mazada CX90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Edison and Pam made your experience so enjoyable during your visit to Colonial West Chevrolet of Fitchburg. It’s great to know that you felt welcomed, even with a non-Chevy vehicle, and that you appreciated our coffee station. We look forward to your call to schedule that test drive for the Suburban! Thank you for choosing us, and we can’t wait to assist you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 08, 2025

Great service, never had a bad experience in 10 years coming here. Both for personal and now for my company vehicle. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Nick! We truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the past 10 years. It's wonderful to hear that you have always had a great experience with us, both for your personal and company vehicle. We look forward to continuing to serve you in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 07, 2025

I had a very smooth car buying experience. The sales man was very knowledgeable about the car I picked out and nicely laid back! More

by Jayde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Zukowsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jayde! We're thrilled to hear that you had a smooth car-buying experience at Colonial West Chevrolet of Fitchburg. Our team takes pride in being knowledgeable and approachable, so it's great to know that resonated with you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 07, 2025

Everyone at this dealership was great. Evan helped us through the whole process , super easy . 100% would recommend ! More

by angelatrombetta3
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Zukowsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We’re thrilled to hear that your experience at Colonial West Chevrolet of Fitchburg was outstanding and that Evan made the process smooth for you. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 05, 2025

Evan was fantastic and easy to work with. Went above and beyond to get me in a car perfect for my family. More

by Dianne Norton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Zukowsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Dianne! We truly appreciate your kind words about Evan and are thrilled to hear that he helped you find the perfect car for your family. At Colonial West Chevrolet of Fitchburg, we strive to provide outstanding service and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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