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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,371 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,371 reviews

December 04, 2024

We purchased a Silverado 2500hd. Our salesman was Maynor. He gave us a great deal & worked very hard to make us happy. A short time later we brought my mom in to purchase a vehicle & More

by Angelbymyside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
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Dec 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your fantastic review! I'm thrilled to hear about your great experience purchasing the Silverado 2500HD, and I'm glad that Maynor was able to make it such a positive one for you and your mom as well. He truly is an asset to Colonial West Chevrolet of Fitchburg, and it's wonderful to know that Gino also helped meet your needs. I appreciate your loyalty and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 03, 2024

Coby was very easy to work with and he took very good care of me. More

by michelle
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your wonderful experience! I'm thrilled to hear that Coby was easy to work with and took great care of you. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service, and it's fantastic to know that we met your expectations. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 30, 2024

Rob was great to work with. There was no pressure to buy anything and he was very knowledgeable More

by Ddoane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Rob, for your kind words about your experience at Colonial West Chevrolet of Fitchburg! We're glad to hear that you found our team knowledgeable and appreciated the no-pressure environment. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 30, 2024

Coby was fantastic, straight forward & easy. Normally buying cars is a long & painful experience but this was easy! More

by Bree.beauregard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that your experience at Colonial West Chevrolet of Fitchburg was straightforward and easy, especially with Coby's assistance. We strive to make car buying a pleasant process for all our customers. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 29, 2024

5 Stars. Great place to buy a vehicle! Rob's been fantastic.. I arrived around 10AM and left after 6PM on Saturday. Rob was there taking care of every single More

by jiminusa18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. Rob and our finance team truly appreciate your kind words and dedication, and we’re glad we could make the buying process smooth for you. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 26, 2024

I originally went to colonial West Chevrolet for parts n service. Outstanding staff there so I purchased a new 2025 Silverado there. The general sales manager Geno Neagle was friendly,easy to work with,no p More

by jrnewell544
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that your experience with us at Colonial West Chevrolet of Fitchburg was so positive, especially with Geno’s assistance in purchasing your new 2025 Silverado. It's great to know that you felt well taken care of, and we're glad we could resolve the tire and rim issue for you. Making the trip from Western Maine is no small feat, and we truly appreciate your support. We look forward to seeing you again and helping with any of your future automotive needs. Keep enjoying your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 22, 2024

Great service very friendly staff Shelly made me feel welcome. Didn’t wait long at all More

by ric42871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and that our friendly staff, especially Shelly, made you feel welcome at Colonial West Chevrolet of Fitchburg. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 22, 2024

Everyone was very pleasant and very helpful! They answered my questions ! The service was done in a timely manner and waiting room was very comfortable! More

by gmomtlc4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think Jim and another young man not sure of his name
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Nov 25, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We greatly appreciate your positive feedback about your experience at Colonial West Chevrolet of Fitchburg. It's wonderful to hear that our team was pleasant and helpful, and that you found the waiting room comfortable. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Pamala was amazing and so helpful yesterday when I spoke with her on 11/20/24 ! I can’t thank her enough! More

by gmomtlc4
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Pamala provided you with amazing and helpful service during your visit to Colonial West Chevrolet of Fitchburg. Your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Great customer service, would recommend to colonial to anyone in need of their vehicle being serviced More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you again the next time you need vehicle service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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