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Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,237 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,237 reviews
May 22, 2024
The sales representative was great he answered all my questions and tried to get me the most value on my trade in. I would highly recommend this dealership. questions and tried to get me the most value on my trade in. I would highly recommend this dealership. More
by CHAD LYNCH
Employees Worked With
Helpful May 22, 2024
May 6 I called for a service appt. The person on the other end PAMELA scheduled an appt for May 10. My car was dropped off for the day and Edison dealt with the call back. He was hones The person on the other end PAMELA scheduled an appt for May 10. My car was dropped off for the day and Edison dealt with the call back. He was honest and stated there was nothing wrong with my Emergency Brake. I did get an oil change and an inspection sticker WHICH I totally appreciated that time saver for myself. Pamela was great with taking the payment & along with Edison they were great with communication. I also want to thank Alex Breault for not forgetting the paint pen. It took time due but he was patient when I would call and ask about its status. Thanks for doing a great Job all 3 of you More
by shelly225us
May 21, 2024
Tania and Rob were an absolute pleasure! I showed up with my 7 month old and had a pretty strict timeline. Tania happily held my baby so I could move his car seat to test drive and Rob wasn’ I showed up with my 7 month old and had a pretty strict timeline. Tania happily held my baby so I could move his car seat to test drive and Rob wasn’t pushy at all, he was super helpful and informative! The paperwork for registration wasn’t all there (i am in CT) but Rob stayed with me until everything was situated and I drove away. More
by CHRISTIEB
May 20, 2024
Sales staff and overall customer experience excellent. Vehicle prep (detailing,poor). I know it was a used car....I guess i expected more. Dog hair ! Lot's ....in the tight ...hard to get at places Vehicle prep (detailing,poor). I know it was a used car....I guess i expected more. Dog hair ! Lot's ....in the tight ...hard to get at places More
by wally16
May 20, 2024
Very knowledgeable and helpful with questions, great service and friendly staff would definitely recommend them to friends and family service and friendly staff would definitely recommend them to friends and family More
by ericsonhans83
May 20, 2024
Great experience as always at Colonial West Chevrolet! Smooth transaction and no pressure. Will be back for another! Smooth transaction and no pressure. Will be back for another! More
by KevinGil1
Employees Worked With
May 14, 2024
Colonial West Chevrolet in Fitchburg delivers top notch customer service all the time. I have been a customer for 21 years and counting . customer service all the time. I have been a customer for 21 years and counting . More
by HAIRSCAPESSALON
May 02, 2024
We recently purchased our second Silverado from Colonial West. Robby Dodd was extremely knowledgeable and so helpful with all of the paperwork. He has a delightful sense of humor and made us very comfortabl West. Robby Dodd was extremely knowledgeable and so helpful with all of the paperwork. He has a delightful sense of humor and made us very comfortable. More
by nplangley
April 29, 2024
Seeing as this is my eighth car I've purchased at this dealership, I can't complain. My only wish was that they had not stopped making the Impala, which has always been my 1st choice. I am a very strong dealership, I can't complain. My only wish was that they had not stopped making the Impala, which has always been my 1st choice. I am a very strong Chevy fan and always will be. More
by JCATON106
April 24, 2024
Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. All service personnel were pleasant and all work was performed expeditiously. More
by BruinsFan15
