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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,517 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,517 reviews

July 18, 2025

I would like to thank Jeff Chandler and the Colonial West team for their excellent service and professionalism in their service….. More

by Vinny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Vinny! I appreciate your kind words about Jeff and the Colonial West Chevrolet of Fitchburg team. It’s wonderful to hear that you experienced excellent service and professionalism. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 18, 2025

Everyone is always so friendly! The waiting area is great and they dud the service in the amount of time promised! More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob my salesman was awesome, he came and said hello and asked me how I’d like the car!
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Jul 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Donna! I'm thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg to be friendly and that you enjoyed our waiting area. We pride ourselves on delivering timely service, and we're glad we met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 17, 2025

Work was done on time. I even had him do extra that I did not have any appointment and they had no problem doing it for me. More

by Jasper8131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Jasper! I'm happy to hear that the work was completed on time and that our team could accommodate your extra requests at Colonial West Chevrolet of Fitchburg. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 17, 2025

Brought my Chevy in for an oil change-- Pamela was very polite always with a smile. The service was done in a timely manner and Edison kept me informed. More

by shelly225us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Shelly! I am happy to hear you had a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela's friendly demeanor and Edison's communication made your visit enjoyable. We appreciate your feedback and look forward to serving you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 17, 2025

Service was great as usual. Scheduling was easy, work was performed on time and price was reasonable. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your impressive review! We're overjoyed to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you found scheduling easy and appreciated our reasonable pricing. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 16, 2025

They did a great job! Service was quick and they were very communicative through the process. More

by swimcat18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience with us at Colonial West Chevrolet of Fitchburg. Our team strives to provide quick and communicative service, and it's wonderful to know you felt that. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 16, 2025

Everyone is always kind and make the processes go smoothly! It makes having services to my vehicle not a hassle More

by Amandalnichols2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Amanda! I'm glad to hear that you find our team at Colonial West Chevrolet of Fitchburg to be kind and that we make the service process smooth for you. Your satisfaction is our priority, and we look forward to assisting you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Jul 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Amanda! I'm thrilled to hear that you find our team at Colonial West Chevrolet of Fitchburg to be kind and that we make the service process smooth for you. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 16, 2025

This is the only place that I bring my truck to. Customer service is great! More

by aphillips234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I appreciate your loyalty to Colonial West Chevrolet of Fitchburg and am thrilled to hear that you love our customer service. We look forward to continuing to take great care of your truck. Please visit us again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 15, 2025

Great service and a job done right! Never have to bring it back s second time. More

by moose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you received great service at Colonial West Chevrolet of Fitchburg. It's wonderful to know that the job was done right the first time! We look forward to seeing you again for any future needs. Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 14, 2025

Staff was polite and courteous. Brought my truck in for an oil change and inspection and had a very good experience. Will definitely be back! More

by Juanisidromendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Juan! I'm glad to hear you had a great experience during your oil change and inspection at Colonial West Chevrolet of Fitchburg. Our team takes pride in providing polite and courteous service. We look forward to seeing you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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