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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,492 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,492 reviews

June 09, 2025

The service was awesome however they left grease hand prints on my truck. On the hood, and driver doors. Normally this would not be an issue but as I have a white truck it is very noticeable More

by jasonmain1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Jason, for taking the time to share your experience with us at Colonial West Chevrolet of Fitchburg. I appreciate your kind words about our service team. I understand your concern regarding the grease hand prints on your white truck. Your feedback is valuable, and we will certainly address this with our team to ensure we maintain our high standards. If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 07, 2025

The service was fast, they work with you to get the best price and the staff are great More

by dr01420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy F, Mike R
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Jun 07, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We at Colonial West Chevrolet of Fitchburg are thrilled to hear that you found our service fast and that our team was able to work with you to get the best price. I appreciate your kind words about our staff and look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 06, 2025

Pleasant courteous and friendly nice place to deal with and would recommend them to anyone for service More

by Dennisstjean67
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Dennis! I appreciate your feedback about your experience at Colonial West Chevrolet of Fitchburg. It's great to hear you found our team pleasant, courteous, and friendly. We look forward to serving you again, and thank you for recommending us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 05, 2025

Very professional and prompt. Would recommend them to all of my friends and family. Thank you so much. More

by idarichards25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us. We look forward to assisting you and your friends and family in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 05, 2025

All good service and people were helpful Don’t need 15 words to describe this More

by Stilaboveground
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback! I'm glad to hear that you received great service and found our team helpful at Colonial West Chevrolet of Fitchburg. We appreciate your support and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 04, 2025

High level of service. Colonial West took me in, I was processed and on my way in just a few minutes. Service was professional, quick and concise. More

by kefriant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We truly appreciate your feedback about the high level of service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that we were able to assist you quickly and professionally. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 03, 2025

Always a pleasure having my vehicle serviced there. Love the people and the prices are reasonable. More

by stpauligrl.ladyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you always enjoy servicing your vehicle with us at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing great service and competitive prices. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 03, 2025

Colonial West always makes car buying a positive experience! The finance department works hard to get you the best deal & Sean Salem is such a knowledgeable and kind salesman. More

by daisybee14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Colonial West Chevrolet of Fitchburg made your car buying experience a positive one. It's great to know that our finance department and Sean were able to assist you effectively. We appreciate your kind words and look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 03, 2025

We always have a pleasant experience at Colonial. Friendly and knowledgeable staff. I appreciate the constant communication during my service. Edison is my go to person with questions and he always a More

by wilkenson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you always have a pleasant experience at Colonial West Chevrolet of Fitchburg. It's great to know that Edison has been able to provide you with the knowledge and support you need. We truly appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 02, 2025

Great service , and communication that they give you when your car is being worked on. More

by alexbro99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the service and communication regarding your vehicle at Colonial West Chevrolet of Fitchburg. We strive to keep our customers informed throughout the process. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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