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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,220 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,220 reviews

January 27, 2025

One of the worst dealerships I’ve visited in a while. I went in for a scheduled service and was asked if I needed any additional assistance. I requested a recall service for my iD4, which has an ongoing More

by howhow_david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
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Jan 30, 2025 -

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 26, 2025

Excellent and fast service at the Volkswagen station. Competent and polite mechanics. Thank you very much. More

by YURIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 24, 2025

Great dealership, my 4th car from so far and i am sure there will be more to come More

by AHMEDNAGUIB2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Colonial Volkswagen of Medford responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for repeatedly choosing Colonial Volkswagen of Medford!

January 24, 2025

Dan was very helpful, competent and friendly. He was efficient and didn't keep me waiting a long time. More

by DILERNIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 23, 2025

Easy drop off and pick up and work done timely as well as professionally completed! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 22, 2025

Service team is the best at VW Medford! Very helpful, super kind, sort out everything quickly. Always give your car a rinse too. More

by 14lk34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi
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Jan 22, 2025 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2025

Al was professional, efficient, and effective in my service visit. Always seamless at Colonial VW of Medford. More

by harbahboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Levesque
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Jan 22, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Al and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 21, 2025

I called to make an appointment for airbag recall. When I got there I was told that they had no airbags in stock and I had to reschedule. They should have told me about it when I made the appointment. More

by UMBC8
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2025

Easy experience. Straightforward. Kept things simple and to the point. Wasn’t forced into anything More

by CLILLICRAF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 16, 2025

Very efficient and easy to get everything done. Easy to schedule and the shuttle service was great. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Colonial Volkswagen of Medford responded

Thank you, Sharon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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