Frank DaSilva

Customer service was not great. Paid $200 for a diagnostic of my car, even though we had already informed them what the issue was. After completion, they did not tell me anything ab Paid $200 for a diagnostic of my car, even though we had already informed them what the issue was. After completion, they did not tell me anything about the diagnostic besides the issue I came in for. Incredibly unhelpful, ended up getting my car fixed somewhere else for 1/3 of the quoted price. More

by user123 Verified Customer Verified Customer

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The staff at Colonial Medford are always professional and courteous. They continue to treat me with kindness and compassion each time courteous. They continue to treat me with kindness and compassion each time More

by djchristo99 Verified Customer Verified Customer

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Convenient, personable, honest, informative, appreciative and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of and absolutely worthy of your consideration. They have a great selection of stock to view. Finance options are plentiful and reasonable with none of the sleazy underhanded dealings I've experienced in the past. The service writers and technicians are working to get you back to your car with honest service, inspection, repairs and outlooks. Nothing to hide seems to be a culture here. More

by James McCray Verified Customer Verified Customer

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Convenient location; professional employees… overall 10 STARS! Service provided on 06/23/26 was fantastic, thanks to Service Adv. Jeffrey Buchholz; Jeff personally welcomed me and opened the door of my c STARS! Service provided on 06/23/26 was fantastic, thanks to Service Adv. Jeffrey Buchholz; Jeff personally welcomed me and opened the door of my car; took my car keys and made sure all my questions were answered; he was extremely helpful, knowledgeable, friendly, kind. He also kept the clear communication about status of the car. Service Mng Franc De Silva was also excellent, extremely professional and helpful; any concerns I had he made sure that everything is according to Colonial Volkswagen of Medford standards! Thank you Jeffrey and Franc! Keep up with amazing work! More

by RosieB Verified Customer Verified Customer

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Well-organized and communicative folks at the desk and work done well and on time! work done well and on time! More

by Kristine Verified Customer Verified Customer

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The service center had openings available soon, gave a fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned rep fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned repaired and in good order. More

by agnes77 Verified Customer Verified Customer

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The service was excellent, accommodating, and eager to help. I waited and was in an out quicker than promised, even though the service area seemed super busy. help. I waited and was in an out quicker than promised, even though the service area seemed super busy. More

by bellartsdesign Verified Customer Verified Customer

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They always take very good care of me. That's why I will go no where else. That's why I will go no where else. More

by SHANITAM76 Verified Customer Verified Customer

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The customer service was okay - not enough communication on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting my scheduling and estimations and probably the communication levels I was expecting and have gotten at other VW dealerships. More

by zarasilvalandry Verified Customer Verified Customer

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Frank went above and beyond to help me resolve driver assist errors in my car. assist errors in my car. More

by dice-k-sun Verified Customer Verified Customer

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