Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford
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Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
43 Reviews
4.8

43 Reviews

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43 Reviews of Frank DaSilva

June 09, 2024

Dealership Rating
Employee Rating

Received excellent customer service from Dan Swartz that went above and beyond to make sure that I had alternative transportation when it became clear that my car would not be done on time. Thanks, Dan! More

by JMOURINE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Dan Swartz

Jun 09, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Dan and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 06, 2024

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Great dealership that is personable and efficient. I was in and out in under 2 hours and I was surprised my service was free and included a car wash. More

by Kami
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Recommend Dealer
Yes
Jun 06, 2024

Colonial Volkswagen of Medford responded

Kami, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 03, 2024

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Great service with excellent updating process via text including videos. Unexpected findings were communicated and resolved quickly. Thanks, Al! More

by harbahboy
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Al (not sure of his last name)

Jun 03, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 31, 2024

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The person who assisted me, Frank, was very helpful! He also pointed to me that I had some credit that could be used for some of the service needs. This did not only mean I saved money but it also mad More

by aapostolidis00
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Recommend Dealer
Yes
Jun 01, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Frank can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 29, 2024

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Great service! I have purchased several cars from this dealership and worked exclusively with Greg Cohen. He is the best. More

by marthawightman
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 30, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 29, 2024

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My Jetta ran a P2014 code turning on the check engine light. After some research, I found I could live with the light on or have the intake manifold replaced. I shopped the manifold replacement to severa More

by GPDEFORGE
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Carl the tech that made the video

May 29, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 28, 2024

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Everyone was professional my car was taken care of. The service was very good. Chris was outstanding More

by SJKNH1014
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2024

Colonial Volkswagen of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thanks for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 28, 2024

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Chris is amazing advisor, gentle, cordial, he help me a lot with my request, thanks More

by yeison_holguin
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Recommend Dealer
Yes
May 29, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for Chris in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 23, 2024

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Frank was fantastic in helping me with a recent car issue. He was attentive, knowledgeable, and resolved the problem quickly. Highly recommend his excellent service! More

by alexwargo
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Recommend Dealer
Yes
May 28, 2024

Colonial Volkswagen of Medford responded

Alex, we are very happy to hear that Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 23, 2024

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Fast turn around and enjoyed the complementary shuttle thank you again i will be back. More

by EVA4
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

May 28, 2024

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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