Derek Pound
Derek Pound at Colonial Volkswagen of Medford
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Derek Pound

General Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
105 Reviews

Dealership Experience

13 yrs, 6 mos

4.7

105 Reviews

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105 Reviews of Derek Pound

May 31, 2024

Dealership Rating
Employee Rating

This is the 2nd VW I have bought from Colonial and Keven, has been my sales rep both times. He is friendly and always happy to help find the right vehicle for the right price and answer any question I have. More

by gmahoney11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2024

Colonial Volkswagen of Medford responded

It's great to hear that Keven and our team were able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

May 29, 2024

Dealership Rating
Employee Rating

Great experience, made the normally stressful car purchasing process much easier. Would recommend this dealership to anyone looking to purchase a new vehicle More

by n.cucchiello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Jarvis

May 30, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Colonial Volkswagen of Medford!

April 30, 2024

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The service department was amazing to work with, Frank has been my service advisor over the years that I have own my VW. extremely kind and professional, every time I bring it for service, I have detailed More

by rarodriguez
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Frank here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 06, 2024

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Appointment went well and received call to let me know what was being done on Vechicle. And let me know work was completed. More

by ALEX.PEREZ981
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 07, 2024

Colonial Volkswagen of Medford responded

Alex, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2024

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Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 08, 2024

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Employee Rating

It was a very good experience. . Everyone was very pleasant and easy to work with and made the experience very pleasant. More

by John M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 10, 2024

Colonial Volkswagen of Medford responded

Hi John: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

February 09, 2024

Dealership Rating
Employee Rating

I have been a customer for easily 15 years and have always had a good experience, Service staff attentive and professional. If looking for someone with encyclopedic VW knowledge Greg Cohen is the one t More

by matteastie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone

Feb 09, 2024

Colonial Volkswagen of Medford responded

Matt, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Greg met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 07, 2023

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Employee Rating

Both Paul and Stephane were total professional’s with my transaction . The car was delivered in a timely manner that fit my schedule. Thanks More

by mckenna.gj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 07, 2023

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Paul and Stephanie and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 25, 2023

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Employee Rating

Smooth, easy service. Good waiting area. Nice job on car. Plaeasan staff and service. Convenient location. More

by RWP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2023

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 23, 2023

Dealership Rating
Employee Rating

Everything went smoothly in negotiations and purchasing my new car. The salesman did a great job of explaining to me how to operate the vehicle. More

by JEFFORMAX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Stephanie Trevisone

Nov 24, 2023

Colonial Volkswagen of Medford responded

Jeff, It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

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