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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,535 reviews

February 04, 2025

I found both the service and sales department very helpful and knowledgeable about their products. Were willing to listen to my questions and replied promptly. I am very pleased with the dealership. More

by esmola78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Coastal Kia responded

We appreciate your business and thoughtful feedback. Thank you for the five star review and high marks for our team members. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear both your sales and service experiences went well. Thank you for choosing Coastal Kia. We are here if you need us.

February 04, 2025

I waited to long for a set of tires and an alignment around 3 hours. My advisor checked on me regularly to make sure I was alright. More

by LINDAHIGHSMITHNEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Coastal Kia responded

Thank you for the high marks. We truly appreciate your patience during your recent service visit. We appreciate the helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again.

February 04, 2025

This dealership is clean, work on the vehicle is timely and the have good communication. Kids enjoy the snack bar and truck riding toy. More

by SARAH74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Coastal Kia responded

Thank you for the five star service review and compliments for our facilities and staff. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

February 03, 2025

Overall my experience was OK. Did we get what we needed? Yes. Did we get wanted? No. Most importantly, Are we happy? Yes. More

by Alan Lewis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Coastal Kia responded

Mr. Lewis, thank you for the review and helpful feedback. Congratulations! Please reach out to your Product Specialist Brandon Wright or any of our team members if you need anything. Enjoy! We are here if you need us.

February 03, 2025

Jordan did a great job and showing us different cars and features. He was a pleasure to deal with. We love our New KIA Seltos! More

by green_681
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Royal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Seltos! We sincerely appreciate the five star review and compliments for our Product Specialist Jordan Royal. We love the feedback including, "he was a pleasure to work with." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

February 03, 2025

Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of. More

by AMYRICE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Feb 03, 2025 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. We will discuss your concerns regarding the courtesy wash with our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 02, 2025

I was kept informed of the work that was being performed and there were no surprises. It was a completely painless process. More

by tm15yankscatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Report | Print
Feb 03, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our service team. We sincerely appreciate the feedback including, "I was kept informed of the work...it was a completely painless process." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

February 02, 2025

Proactive notification on a recall. I really appreciated that. They did a free alignment as well, hand washed my car when they were finished. The tech kept me posted as to the servic More

by LYNN.REECE78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing testimonial. It was thoughtful of you to go online and share your experience. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

February 01, 2025

Coastal KIA is a special dealership. They are very friendly and helpful. And they provide good snacks More

by ANNDOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for choosing Coastal Kia for your automotive service needs.

February 01, 2025

Proactive contact to schedule service appointment. Professional and courteous service representative. Work completed on time and I loved the free car wash. More

by DEEJETER527
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Coastal Kia responded

We truly appreciate the five star review and gracious compliments. We are thrilled to hear you were able to take advantage of our courtesy car wash. The five star rating for our Service Consultant Darren Gokey is appreciated as well. Please do not hesitate to reach out if you need us. Thanks again!

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