Michael Mascavage

I had a most pleasant experience. The dealership, to a person, is among the best I’ve experienced. The dealership, to a person, is among the best I’ve experienced. More

by rrlorio Verified Customer Verified Customer

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Delightful to deal with from salesman to managers there was no pressure. Highly recommend Coastal Kia. was no pressure. Highly recommend Coastal Kia. More

by daisymae46 Verified Customer Verified Customer

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Everyone was super nice & helpful. We all had a great experience. They were all accommodating to our needs. We all had a great experience. They were all accommodating to our needs. More

by bmo857 Verified Customer Verified Customer

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Employees are helpful in understanding customer needs Would recommend dealership Service center is professional and helpful Would recommend dealership Service center is professional and helpful More

by ROSENBERGCARY511 Verified Customer Verified Customer

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The dealership was great! Found myself needing a car unexpectedly and they were able to get me in a car I love at the price point I needed! Found myself needing a car unexpectedly and they were able to get me in a car I love at the price point I needed! More

by madisongrubb2019 Verified Customer Verified Customer

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I had a situation, again, and reached out to Brandon based on my experience with him and two other cars we have purchased from Coastal Kia. As expected, he was unassuming and responsive to my questions based on my experience with him and two other cars we have purchased from Coastal Kia. As expected, he was unassuming and responsive to my questions and concerns. To that, he and I worked towards a finding a solution that was reasonable for my circumstances. Thanks, Brandon :) More

by UMICH1967 Verified Customer Verified Customer

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I have had a great experience with KIA since purchasing with them in 2023. I have bought 2 cars from them and everyone has always been friendly and communicative. with them in 2023. I have bought 2 cars from them and everyone has always been friendly and communicative. More

by jenniferknight2019 Verified Customer Verified Customer

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I came in to get my car inspected, I’ve recieved roughly 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, an 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, and I test drove them although nothing I saw really impressed me. But we went back inside he said “choose 1” and then I said I had to go to work and I got up and he said wait here, so I did, I didn’t want to be rude, and then I was promised things I did not get, such as money back from my trade in, which I told him I wanted, he brushed over that part, then he promised me I could unlock my car with my phone, but couldn’t do that with the Kia niro LX. 30000 dollar car that can’t do that? What the xxxx? Anyways I had three people telling me “buy this car” “buy this car, here’s the price” I wanted to leave to go to work but I was already late at this point. I told them I didn’t like the color, but I liked that it was a hybrid. “Well here’s what we can offer you, I knocked out 7000 dollars off of the price for you” and I don’t know why I said yes, because I didn’t like the car, that’s my fault but they kind of knew I didn’t want the car, they could tell I was really nervous. We go through all the paperwork, and I didn’t have a smile on my face but I was already this far in, I should have walked away but I felt like I couldn’t. I ended up getting to work 2 hours late. And I hated the car, the color didn’t feel like me and I know it was stupid but I think the real reason why I hated it was because I felt like I didn’t choose it, it was just chosen for me. I had so many emotions going through my head that day I felt like I was having a mental crisis. At night, I called up the Kia connect and was on the phone for over 20 minutes for them to tell me that my car does not work for Kia connect, I was pissed, the guy was trying to calm me down, I told him “I know this is not your fault but I f***ing hate this car” and started looking online at other cars you guys had for sale. And since it was so late you weren’t open I left an email saying I hated the car can I come in and switch it out. I arrived when you guys were open the next day saying I hate this car, what can you do for me, I researched all the cars on your website, and chose the white Kia niro EX ( I would have liked some more color options but what can you do about that?) and throughout the whole time they said “I don’t think we can do this there is no grace period in North Carolina” but I knew that they could do something because they sold me the car. You guys do not want a bad review because it would mean someone would get fired which I don’t want to happen. Ultimately I exchanged the LX for the EX and I felt a lot better because I felt like I chose the car and didn’t feel pressured in the moment to buy a car. The 600 dollar monthly payments will be very tough, as that’s wayyy too much money for me, I grew up in a home the size of a trailer. But I signed the documents, and i’m no longer hating the car I bought. All in all, the salespeople were doing what they were told to do, it was me who hated the vehicle, signed the documents, stayed late and missed a few hours of work, and didn’t keep on asking questions. I can’t get mad at Kia or the salespeople for that. More

by Bhamhuskins Verified Customer Verified Customer

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In all of our dealings they were friendly, helpful, considerate of our situation, willing to spend time answering questions, and willing to explore vehicle options. considerate of our situation, willing to spend time answering questions, and willing to explore vehicle options. More

by sewingal42 Verified Customer Verified Customer

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On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More

by PTHEBRIT Verified Customer Verified Customer

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