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Coastal Kia - Service Center

Wilmington, NC

4.8
2,826 Reviews

2,826 Reviews of Coastal Kia - Service Center

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May 28, 2024

Great service done as promised. Nice lobby/waiting area and they always offer transportation if required. More

by AJOB223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

Very professional and helpful employees. Did a very efficient job on my car! Love being able to do other things in Wilmington while I wait. More

by double-ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. We love the comments including, "very professional and helpful employees, did a very efficient job on my car!" We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

May 27, 2024

Our engine went out in our Sorento and they had us reassured they were going to take good care of us and thwy did and got ua back on the road in no time. Great, kind and proffessional all the way!!! More

by TIM.F.MARTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Tim, great news! We hate hearing you had engine issues. We are thrilled to hear our team exceeded your expectations during your recent service visit. Thank you for the high ratings and for sharing your experience online. We sincerely appreciate the five star rating and gracious feedback.

May 27, 2024

Very respectful and helpful. They are attentive to your needs and they explain everything to you about your car repairs. More

by queenmillie33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you for the five star service review! We love the feedback including, "very respectful and helpful." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate you choosing Coastal Kia for your automotive service needs. Thanks again!

May 26, 2024

Very welcoming, friendly and professional. Facility is spotless. Comfortable waiting area with ample beverages and snacks. Phone, tablet and laptop charging available. Service desks and rep More

by wjleahey
Recommend Dealer
Yes
Employees Worked With
John Wigger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you for the review and compliments for our team and facility. It was kind of you to go online and rate your recent service experience. We are thrilled to hear you enjoyed our customer lounge experience. Thank you for choosing Coastal Kia!

May 26, 2024

Coastal Kia and their Service Center, has my rating of 5 stars on every visit, consistent in all aspects of managing my car maintenance; Customer service is outstanding, especially with Sam Weisman, who gi More

by Heidi982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We appreciate the five star rating and gracious feedback. Thank you for choosing Coastal Kia for your automotive service needs.

May 25, 2024

Coastal Kia is Prompt and organized in handling my maintenance and recall issues. Professional personnel throughout. More

by mchorton
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you! We appreciate the service review and gracious comments. It was kind of you to rate us with five stars and share the comments, "professional personnel through out." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 24, 2024

Everyone is always very friendly and accommodating! My questions are always answered and I always leave feeling confident that my issues will be resolved! More

by ZANANORLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious feedback. Your loyalty and high marks for our service team mean the world to us. Thank you for choosing Coastal Kia!

May 24, 2024

Friendly knowledgeable professional Great representative for your dealer. Follow up call was appreciated Good customer service More

by khayles
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coastal Kia responded

Thank you for rating your recent service experience online. We appreciate the five star review and gracious comments. It was kind of you to rate our Service Consultant Darren Gokey with five stars. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

May 24, 2024

Coastal Kia is completely reliable. From owner, Pat and hus assistant, Peggy to the very best Service Manger, John Wigger and his service advisors. There is a comfortable waiting area More

by SUZCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 28, 2024 -

Coastal Kia responded

Thank you! It means a lot for you to travel so far to see us. We sincerely appreciate the five star review and gracious feedback. It was thoughtful of you to mention our team members by name. We appreciate your loyalty and trust. Please do not hesitate to reach out if you need anything. Thanks again!

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