City Volkswagen of Evanston

Great dealership and amazing staff. My wife and I are very happy with our new car My wife and I are very happy with our new car More

I had a really disappointing experience with City Volkswagen of Evanston, pre-owned department. I found a used 2020 Tacoma TRD Off-Road (VIN: 3TMCZ5ANXLM313696) on their site and negotiated a deal re Volkswagen of Evanston, pre-owned department. I found a used 2020 Tacoma TRD Off-Road (VIN: 3TMCZ5ANXLM313696) on their site and negotiated a deal remotely, as I’m based in Michigan. I told them I’d be taking a 6-hour train to pick it up. About 90 minutes into the trip, I got a call saying one of their porters had an accident and damaged the front bumper and headlight (see photo). I get that accidents happen, but their solution? $500 off, a rushed bumper repaint, and shipping me a new headlight—for me to install. I asked for $1,000 off and requested they cover headlight installation locally which I felt was more than fair, but they declined. This wasn’t my mistake—the vehicle now has diminished value, and the paint work was being rushed in a matter of hours before I drove it back home. I’m not a body shop expert, but that doesn’t exactly scream "quality." I ended up finishing the 6-hour train ride to Chicago just to turn around and ride 6 hours back—no truck, no resolution. They did offer to reimburse my train fare, which I appreciated, but that doesn’t make up for the time lost or the fact that they didn’t take full accountability. This truck was meant to be a surprise for my son this week. Instead, it became a frustrating reminder of how some dealers treat long-distance buyers. If you're shopping out of state—proceed with caution. More

The process was pretty straightforward. Narcis was great and accommodating of my schedule. I love my nee Atlas! Narcis was great and accommodating of my schedule. I love my nee Atlas! More

Hands down best car buying experience that I have been a part of and definitely the quickest part of and definitely the quickest More

When you come here, make sure to see Mario and he will definitely take care of you definitely take care of you More

Just had a great car buying experience! Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every Huge thanks to my sales associate for making the process smooth, stress-free, and efficient. Truly appreciated the professionalism and guidance every step! More

Wonderful experience! Frank, Ian, and Alex were all very helpful and thoroughly answered my questions throughout the purchase process. I felt comfortable and confident in Frank, Ian, and Alex were all very helpful and thoroughly answered my questions throughout the purchase process. I felt comfortable and confident in my decision due to the support I received. I would definitely recommend! More

Great purchase experience for a certified preowned VW. We drove 5 hours from St. Louis to suburbs of Chicago for this very low miles 2021 VW in the color my spouse preferred. We negotiated a discount over We drove 5 hours from St. Louis to suburbs of Chicago for this very low miles 2021 VW in the color my spouse preferred. We negotiated a discount over the phone with Brendan on Weds and the paperwork had that exact out the door OTD price when we arrived for delivery Friday midday - no surprises. Alex in the Finance office was real pro & pleasant too. They beat my local credit union pre-approval finance rate and they also were able to add genuine VW extended warrenty with longer term and better coverage for less $ than the best one I found online - another pleasant surprise. Bottom line - a transparent process and honest dealing. More

I bought a 2024 GTI 380 from City Volkswagen Evanston today and had the best car buying experience to date! Mario was my sales consultant and he was fantastic to work with - friendly, honest, and transpa today and had the best car buying experience to date! Mario was my sales consultant and he was fantastic to work with - friendly, honest, and transparent! Manny in the finance department was also a pleasure to work with. He took the time to walk me through the numbers and warranty to made sure I understood everything. I would highly recommend City VW Evanston! More

Ian was straightforward and helpful throughout the leasing process and made sure all our questions were answered. leasing process and made sure all our questions were answered. More