City Volkswagen of Evanston

Narcis was amazing! He was patient, paid attention to our concerns, and made sure we got what we needed without burdening us with things we don’t. We felt knowledgeable He was patient, paid attention to our concerns, and made sure we got what we needed without burdening us with things we don’t. We felt knowledgeable and confident in our purchase and will be recommending this dealer to all our friends. The customer service was immaculate, definitely coming back here for another car ! More

Our sales consultant, Josiah Zwirn, and his manager, Marcus, were friendly, professional and honest. They answered all of my questions about the car. We negotiated a fair price. The purchase process w Marcus, were friendly, professional and honest. They answered all of my questions about the car. We negotiated a fair price. The purchase process was painless and took less than 2 hours all in. Josiah expertly prepared all of the necessary paperwork and stayed in contact with us 48 hours after the purchase to make sure we were satisfied. We drove the car home that night. I would revisit City VW again if needed in the near future and will ask for Marcus and Josiah. More

Gilbert was very helpful in my new car purchase. Super friendly and helped get the deal get done quickly. Super friendly and helped get the deal get done quickly. More

We just got our second car from City Evanston, and it was an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids ha an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids had snacks and toys while we finished our purchase process, and made the whole thing feel special. We also really love our car! More

Bought a couple of cars from this location in the past, but this was by far the best experience that I had but this was by far the best experience that I had More

Mario treated me with respect and kindly answered all questions before I came to a decision. Very professional questions before I came to a decision. Very professional More

We had an exceptional experience from the moment we walked into the dealership to the moment we drove away in our new vehicle. The entire process was smooth, comfortable, and genuinely enjoyable, and a walked into the dealership to the moment we drove away in our new vehicle. The entire process was smooth, comfortable, and genuinely enjoyable, and a huge part of that was because of Randy. Randy was incredibly kind, patient, knowledgeable, and professional throughout the entire experience. From the beginning, it was clear that his priority was helping us find the right vehicle for our family—not simply making a sale. He took the time to answer all of our questions, explain our options, and make sure we felt confident in our decision. He even reassured us that he would be happy to help and answer our questions whether or not we ultimately decided to purchase a vehicle. That level of honesty and lack of pressure was greatly appreciated. Randy made the entire car-buying process feel effortless. He was also exceptionally patient and understanding with our children, which made such a difference for us as parents. He interacted with them, kept them entertained, and even let our son play with a little toy car from his desk while we discussed the numbers. It was a small gesture, but it spoke volumes about the kind of person he is and how genuinely thoughtful he was throughout the entire experience. What impressed us even more was that, after the dealership had already closed and the rest of the staff had gone home, Randy stayed behind to help us get our children's car seats set up in our new vehicle before we drove home. He absolutely did not have to do that, and we were incredibly grateful for the extra time and effort he put in to make sure our family was taken care of, it's truly the little things that make a difference. A few days later, Randy and his team followed up with us to thank us for our purchase, congratulate us, and make sure we didn't have any questions or concerns about the vehicle. That follow-up was another example of the exceptional customer service we received. It was clear that their commitment to us didn't end once the paperwork was signed. We couldn't be happier with our experience or with our new vehicle. Randy went above and beyond our expectations, and we truly appreciated his patience, professionalism, and genuine care throughout the entire process. We would wholeheartedly recommend Randy to our friends and family. If you're looking for someone who will treat you with respect, listen to your needs, answer your questions, and make the car-buying experience feel comfortable rather than pressured, we highly recommend working with Randy. He was truly exceptional! More

Would not and will not buy another car from anyone besides Mario. He’s simply the best besides Mario. He’s simply the best More

Salesman was very nice and patient as I came in with husband and my kids to purchase a car. We were even offered an extended drive to make sure we really like it husband and my kids to purchase a car. We were even offered an extended drive to make sure we really like it More

I had a lot of questions and am not the easiest person to deal with but Mario managed to accommodate me and I am very happy! deal with but Mario managed to accommodate me and I am very happy! More