Great customer service & Josiah did a great job
explaining the app, phone etc with us!
Josiah was super patient, knowledgeable & very nice to work with!
explaining the app, phone etc with us!
Josiah was super patient, knowledgeable & very nice to work with!
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by Pog7025
Jul 09, 2026 -
City Volkswagen of Evanston responded
Thank you for the five-star review. We’re delighted Josiah guided you through the app and phone features on your new Volkswagen Jetta with patience and expertise. Enjoy your new ride!
Sam Lotta
General Manager
slotta@cityautogroup.com
Josiah was great, no complaints about him - there were
some hospitality gaps I thought could've been filled.
some hospitality gaps I thought could've been filled.
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by scott
Jul 12, 2026 -
City Volkswagen of Evanston responded
Thank you, Scott, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here.
Sam Lotta
General Manager
slotta@cityautogroup.com
My experience with Josiah was great from begining to end.
He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for m
He was very upfront with all the questions I had asked and was very honest. What ever I asked he was willing to find the information to provide for me. I purchased a great vehicle for my son and would definitely recommend this delearship. They even stayed open later to seal the deal! Everyone involved throughout the whole process was great! All hands on deck!
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by Mannyman2818
Jul 01, 2026 -
City Volkswagen of Evanston responded
What a pleasure to hear that Josiah and our team were upfront and ready to help every step of the way. We’re glad you found the right used Volkswagen for your son and that staying open later made closing the deal easier. We appreciate your recommendation!
Sam Lotta
General Manager
slotta@cityautogroup.com
knowledgeable, professional, and never pushy, which made
the entire experience much more enjoyable. While buying a car is rarely a quick or fun process, the team did their best to keep everything moving eff
the entire experience much more enjoyable. While buying a car is rarely a quick or fun process, the team did their best to keep everything moving efficiently. Josiah kept us informed every step of the way, letting us know what was happening, how long each step would take, and what to expect next. His communication and transparency made a big difference. I highly recommend both Josiah and this dealership to anyone looking for a great car-buying experience!
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by Nicole
Jun 28, 2026 -
City Volkswagen of Evanston responded
Thank you for recommending Josiah and for sharing your experience. We’re delighted that his clear communication and efficient, pressure-free approach made buying your used Volkswagen Atlas Cross Sport stress-free. Enjoy every mile in your new vehicle!
Sam Lotta
General Manager
slotta@cityautogroup.com
Randy at City Volkswagen of Evanston made my experience
genuinely outstanding. Friendly, no pressure, and completely transparent from start to finish- exactly what car buying should feel like. The entire t
genuinely outstanding. Friendly, no pressure, and completely transparent from start to finish- exactly what car buying should feel like. The entire team backs him up with the same professionalism. Highly recommend Randy and City VW of Evanston to anyone in the market for a vehicle!
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by chris144
Jun 13, 2026 -
City Volkswagen of Evanston responded
We’re thrilled Randy’s friendly, transparent, and pressure-free approach made your Volkswagen Jetta purchase outstanding. Thank you for recommending him and our team. We look forward to assisting you again.
Sam Lotta
General Manager
slotta@cityautogroup.com
Great customer service from Josiah and his eagerness to
assist. Cheerful and positive. Did not rush the process.
assist. Cheerful and positive. Did not rush the process.
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by wubon23
May 21, 2026 -
City Volkswagen of Evanston responded
Thank you for highlighting Josiah’s eagerness and cheerful support. We’re glad the process felt relaxed and unrushed. Please let us know whenever you need any Volkswagen assistance.
Sam Lotta
General Manager
slotta@cityautogroup.com
The team of Josiah, Frank, and Marcus at VW Evanston were
attentive and helpful throughout the entire process. Worked with a tricky schedule of mine through purchase and delivery - and even remembered where
attentive and helpful throughout the entire process. Worked with a tricky schedule of mine through purchase and delivery - and even remembered where I had been traveling!
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by ‘24 Atlas Purchase
May 16, 2026 -
City Volkswagen of Evanston responded
We’re glad Frank and Josiah smoothly coordinated your used Volkswagen Atlas purchase and delivery around your tricky schedule and even remembered your recent travels. Enjoy your Atlas and let us know whenever we can assist again.
Sam Lotta
General Manager
slotta@cityautogroup.com
What an amazing team they have there!
Everyone and i mean everyone there was super helpful and got me exactly what i wanted. I learned very valuable information thanks to their patience a
Everyone and i mean everyone there was super helpful and got me exactly what i wanted. I learned very valuable information thanks to their patience and excellent customer service. Josiah was awesome and very professional! Glad I stopped by and got an upgrade! Thanks to the whole team!
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by Enrique
May 15, 2026 -
City Volkswagen of Evanston responded
It’s fantastic to know our team helped you feel confident with your used Volkswagen Tiguan and provided the information you needed. We’ll share your compliments with Josiah and the rest of our crew. Enjoy your upgrade, and feel free to reach out anytime.
Sam Lotta
General Manager
slotta@cityautogroup.com
Josiah was great but finance was a little bit of a
struggle. Overall good experience
struggle. Overall good experience
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by RisB
May 11, 2026 -
City Volkswagen of Evanston responded
Thank you for your kind words for Josiah! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing City Volkswagen of Evanston.
Sam Lotta
General Manager
slotta@cityautogroup.com
Josiah, Fae and the team at City VW made our transaction
super straightforward and low stress. We got a great deal on the Tiguan R-Line and absolutely love it. We’ve recommended folks here and they’ve had a
super straightforward and low stress. We got a great deal on the Tiguan R-Line and absolutely love it. We’ve recommended folks here and they’ve had a great experience too.
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by jfcastanedajr
Apr 25, 2026 -
City Volkswagen of Evanston responded
Thank you for sharing your experience. We’re glad Josiah and the team made the Volkswagen Tiguan R-Line purchase smooth and stress-free. Your recommendations mean a lot, and we look forward to helping your friends as well.
Sam Lotta
General Manager
slotta@cityautogroup.com