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Everything was great thank you for the phenomenal service. And lounge was nice to watch TV and work. With water and coffee available. service. And lounge was nice to watch TV and work. With water and coffee available. More

by PARTHIS23 Verified Customer Verified Customer

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Had my car serviced. Thanks for being accommodating to my needs/request. Your courteousness and timeliness all is greatly appreciated. Thanks for being accommodating to my needs/request. Your courteousness and timeliness all is greatly appreciated. More

by JJudge Verified Customer Verified Customer

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Always nice and attentive and patient in explaining upcoming repairs. Such kind, professional mannerism and consistently on time. Thanks, I appreciate you Sean. upcoming repairs. Such kind, professional mannerism and consistently on time. Thanks, I appreciate you Sean. More

by MJ Verified Customer Verified Customer

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PRICEY. Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to h Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to have done or why. The whole time regardless of mileage thing doesn't add up to me- just seems like a gimmick to do additional services more frequently. More

by SFTOEASTBAY Verified Customer Verified Customer

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I called to check on my car, for rental car reasons, I was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answ was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answered the phone said she would take a message and have them call me back, I said ok and then she hung up. I quickly called back to ask if she needed my information to leave a message, such as my name and phone number and to my surprise, the phone was picked up and she hung up again. There was no hello, there was no, can you please hold. Nothing. So I called back again, and she hung up again. I called back again and a man answers the phone and was surprised to hear I got hung up on. He assured me he wouldn’t have up on me and put me on hold. From there I spoke to my advisor about the car. He said since my 5 day rental with my warranty was up there’s nothing they can do about that and my car still won’t be ready until maybe the following day. (It was in the shop more than 5 days prior) I eventually called the car rental place and to my surprise the dealership added a day for me. I was so stressed out the entire morning about what I’m going to do, how will I get my child to school, how will I get to work, only for them to not communicate with me. I am greatful for the added day. I just wish communication took place instead of hanging up on me and then telling me there’s nothing they can do. 2 stars for added an extra day. Besides that… I did not have the best experience with them. I wasn’t mean to anyone, didn’t yell at anyone. This was my first experience with Volkswagen ever. More

by NewtoVolkswagon Verified Customer Verified Customer

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Alex was amazing, and made this process so simple and easy! I was not expecting to drive out with a new car, but he found the perfect fit for me and my needs. Thank you Dirito Brothers! easy! I was not expecting to drive out with a new car, but he found the perfect fit for me and my needs. Thank you Dirito Brothers! More

by SCHULHAUSERC Verified Customer Verified Customer

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I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video explaining what’s okay with the car and what was wrong. I appreciate Marina and those who helped me because as a college student who pays for my own expenses this visit was crucial. More

by Cheyenne Byrd Verified Customer Verified Customer

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The Customer service here is 10 out of 10! Will come back for my service here! Will come back for my service here! More

by adrienne.hafner Verified Customer Verified Customer

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My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI Verified Customer Verified Customer

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Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and driving strong vehicles it’s all you need for happy motoring! More

by STONEROG Verified Customer Verified Customer

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