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William Westen

Overview Reviews (252) Inventory (369)

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William Westen

William Westen | Page 2

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.8

252 Reviews

Overview Reviews (252) Inventory (369)

Dealership Experience

3 yrs, 1 mo

Industry Experience

25 yrs, 1 mo

4.8

252 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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252 Reviews of William Westen

December 25, 2024

Dealership Rating

Employee Rating

Had a very pleasant experience with my visit to have the customer support program repair to the hi pressure fuel pump. Mr Westen greeted me promptly and had me checked in quickly. My RAV4 was completed qu customer support program repair to the hi pressure fuel pump. Mr Westen greeted me promptly and had me checked in quickly. My RAV4 was completed quickly and far under the estimated time. More

by rdlagro55

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2024 -

Handy Toyota responded

Thank you for your review! We appreciate you taking the time to leave us one!

December 24, 2024

Dealership Rating

Employee Rating

Got me in timely. Very courteous once I arrived. Out before time I was told. Will definitely go back. Very courteous once I arrived. Out before time I was told. Will definitely go back. More

by mwaldron

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate you leaving us one!

December 23, 2024

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Employee Rating

Few things needed repair but could t be accomplished there. Other than oil change and tire rotation, I was kinda disappointed. there. Other than oil change and tire rotation, I was kinda disappointed. More

by plankster35

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Errol Rule

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December 21, 2024

Dealership Rating

Employee Rating

William Westen was personable and professional. He informed me how long the wait was and my vehicle was done within hat time. He informed me how long the wait was and my vehicle was done within hat time. More

by Ccsoup1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 24, 2024 -

Handy Toyota responded

Thanks so much for your review! We appreciate you leaving us one!

December 17, 2024

Dealership Rating

Employee Rating

William was very polite professional and explains everything in great detail. Excellent customer service skills. everything in great detail. Excellent customer service skills. More

by Gmljy1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 17, 2024 -

Handy Toyota responded

Thanks for your review! We appreciate you leaving one!

December 13, 2024

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Employee Rating

Staff were all friendly and responsive, on phone and in person. Appreciate that they were able to make an earlier appointment - and seemed happy to do it! person. Appreciate that they were able to make an earlier appointment - and seemed happy to do it! More

by jysel5

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 16, 2024 -

Handy Toyota responded

Thanks for your review! We appreciate you taking the time to leave us one!

December 13, 2024

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Employee Rating

Great service and wonderful, personal care. Adam and Jesse as well as others on the sales team we're extremely helpful in this purchase! Adam and Jesse as well as others on the sales team we're extremely helpful in this purchase! More

by bobabair

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Farrar, Adam Luneau, Jesse Turner, Darren Callan, Eric McLaren

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Dec 16, 2024 -

Handy Toyota responded

Thanks for your review! We really appreciate you leaving us one!

Dec 16, 2024 -

bobabair responded

Great group of people at Handy Toyota! Everyone whom we've dealt with since buying of first vehicle there have been very good to work with. The dealership is professionally run and we're happy to be part of the family.

December 07, 2024

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Employee Rating

I always expect the service department to find a problem whether one exists or not. whether one exists or not. More

by chandrews

Verified Customer

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Jan 02, 2025 -

Handy Toyota responded

Thank you for your feedback. Could you please email our Customer Relations Manager at ctoof@handycars.com so we can better understand your situation and hopefully come up with a resolution? We value your time and your business.

December 05, 2024

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Employee Rating

Great service , best Toyota dealer around ! Great people make it worth driving too, will never go anywhere Else . Great people make it worth driving too, will never go anywhere Else . More

by adamcrowleypro

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Errol Rule, Ethan Raymond

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Dec 05, 2024 -

Handy Toyota responded

Thank you for the review! We really appreciate you leaving us one!

December 04, 2024

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Employee Rating

Great experience, got the tech help I needed and had a quick repair! Excellent service quick repair! Excellent service More

by cphibs

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh l’Esperance

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Dec 05, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate you leaving us one!

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