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William McGowan
William McGowan at Family Ford of Enfield
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William McGowan

Product Knowledge Specialist

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.8
37 Reviews
4.8

37 Reviews

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37 Reviews of William McGowan

November 12, 2024

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Employee Rating

They did good and very kind and they help me find a good truck for me More

by SUKHRAMRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

October 27, 2024

Dealership Rating
Employee Rating

Great customer service. Both Brendan and Billy were great salesman. The only thing better was if they gave me my truck for free More

by gsmotu2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brendan Miller

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Oct 27, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Brendan and Billy. We're glad to hear we delivered such a great experience!

October 15, 2024

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Employee Rating

Excellent staff. Knew what I was there for and took care of it in a timely fashion. I was even offered a ride to a nearby place to get breakfast because I mentioned I More

by OZRATTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Greg Ayers

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Oct 16, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 03, 2024

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Employee Rating

This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. More

by PONIDRIVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

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Oct 04, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

July 06, 2024

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Employee Rating

Within 29 days I had a dead truck 2x. All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issue More

by Mary
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Ken Brown

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Jul 11, 2024

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Mary, and hopefully, we can get to the bottom of this.

June 27, 2024

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Employee Rating

Staff was extremely polite and helpful. They did my oil change quickly and the waiting area was fully stocked and clean More

by emily.lacombe98
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jun 28, 2024

Family Ford of Enfield responded

Emily, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2024

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Employee Rating

I feel I can always put my trust in Family Ford of Enfield. Have been a customer since 2011. More

by ENAID
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Ken Brown, Agnes Pusztai , Greg Larouche

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Jun 25, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 18, 2024

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Employee Rating

The recall service on my 2024 Ford Maverick was done in a timely fashion. With no issues. Great service and staff. More

by Kevin364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin, Kim Moore

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Jun 19, 2024

Family Ford of Enfield responded

Kevin, Thank you so much for your excellent service review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be positive. Please don't hesitate to reach out if you need anything else.

May 18, 2024

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Employee Rating

No words can describe the frustration of dealing with management of this place. Not professional More

by LECLERCJ340
Recommend Dealer
No
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May 20, 2024

Family Ford of Enfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 22, 2024

Dealership Rating
Employee Rating

Great friendly folks to work with efficient honest had a very good experience from start to finish More

by stevesolazzo2019
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux

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Apr 22, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Steve, please let us know.

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