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Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
432 Reviews
4.7

432 Reviews

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432 Reviews of Ken Brown

May 23, 2024

Dealership Rating
Employee Rating

Best ford dealer in CT. Salesman Jorge Suarez is knowledgeable in all Ford features and products. Highly recommended. More

by j.cortez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Jorge Suarez, Billy Genereux, Agnes Pusztai, Rick Gordon , Karina Sarat

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May 29, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that Jorge had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 22, 2024

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Employee Rating

Dealership is awesome. they treat people with respect and go out of their way for uou More

by ROSEMARYGAGNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Agnes Pusztai

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May 29, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review, Rosemary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

May 22, 2024

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Employee Rating

As always the service at Family Ford was top notch! They were pleasant to work with and very timely with the service. More

by csferr7759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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May 29, 2024

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 18, 2024

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Employee Rating

No problems. Easy checkin. Finished my car a called me within a timely manner. All done. More

by lucillefurey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 20, 2024

Family Ford of Enfield responded

Thanks, Lucille, for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

May 15, 2024

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Employee Rating

Friendly and very helpful. My third buy and will return for another purchase. Truly appreciate the “Family” atmosphere. More

by emoncevicius2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Greg Ayers

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May 15, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 10, 2024

Dealership Rating
Employee Rating

Family Ford has wonderful employees. Always a comfort to you work on all my vehicles! Service is always honest. And Sales I think I'm on the second car "FORD" both purchased from you. More

by CARMENCALDERON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

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May 11, 2024

Family Ford of Enfield responded

Carmen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 09, 2024

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I am Happy with the service and expectations were met. I Will keep coming back More

by JARNOLD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2024

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 08, 2024

Dealership Rating
Employee Rating

The Employees are kind, helpful when I have a Question They always answer me truthful even when " It hurts". I love Family FORD of Enfield, CT! More

by CARMENCALDERON05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

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May 08, 2024

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Carmen, and don't hesitate to let us know if we can be of further assistance.

May 04, 2024

Dealership Rating
Employee Rating

The service people were great. The mechanic was great. The price of the services is outrageous. 3 g for labor department.We're the part for $1400.That is not totally I really don't More

by MMCBRIDE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 04, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2024

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Employee Rating

Not only did my service go quickly I also ran into my salesperson who took time to help me learn some things for the navigation and radio that I couldn’t figure out. More

by hf1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 04, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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