Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington
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Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of Viviana Saenz

December 21, 2024

Dealership Rating
Employee Rating

I'm so satisfied with the staff and service at Huntington Norm Reeves Honda Superstore. More

by N2T0187
Recommend Dealer
Yes

December 19, 2024

Dealership Rating
Employee Rating

Clayton is very personable and made me feel extremely welcome and valued as a customer. More

by dcerio
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck

Dec 19, 2024

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your experience! We're delighted to hear that Clayton made you feel welcome and valued as a customer. We’ll be here to provide the same great service whenever you need us!

December 19, 2024

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It was good except that I didn’t receive a call that my car is ready until I made a call although on the website it was not reflected on the website. More

by minaawney4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 19, 2024

Norm Reeves Honda Superstore - Huntington responded

Thank you for your feedback! We’re glad you had a positive experience overall, and we apologize for the delay in notifying you about your car being ready. Your input helps us improve, and we look forward to providing you with a 5-star experience next time.

December 19, 2024

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Ivette is the best service ever! Always on top of everything, excellent follow up and customer service. More

by Pennytrotz
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Recommend Dealer
Yes
Dec 20, 2024

Norm Reeves Honda Superstore - Huntington responded

Penny, we're happy to hear these kind words for Ivette! She'll be glad to hear this. We appreciate you and look forward to being your go-to destination for service.

December 19, 2024

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Always helpful, courteous, respectful, detail oriented, understanding and never pushy, excellent service team! I know my car is in good hands when it’s here. More

by Kcyujung
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2024

Norm Reeves Honda Superstore - Huntington responded

What a wonderful review—thank you! Knowing you feel your car is in great hands means the world to us. Our team strives to provide helpful, respectful, and detailed service every time. We look forward to welcoming you back for your next visit!

December 14, 2024

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Lots of communication. Sometimes too much not related to the vehicle service. Service was completed quickly and service advisor was much appreciated! More

by Johngaley
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Honda Superstore - Huntington responded

Sounds great, John! We're glad that you feel well-informed about the service that you're getting for your Honda. Remember to check out our service specials for even more savings. Thanks so much!

December 11, 2024

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Viviana explained all of the work very clearly. She let me know which repairs weren’t safety related. More

by Lynnhoffman2015
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Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

Dec 11, 2024

Norm Reeves Honda Superstore - Huntington responded

That's helpful to know that Viviana explained what work needed to be done on your Honda, Lynn! We understand that being aware of the repairs will bring you peace of mind and let you know what's next on the table. Thank you for bringing you car in, and we can't wait to help you again!

December 10, 2024

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Employee Rating

Service was very good and information given were helpful for new battery. I recommend this Honda dealer to all. More

by Zkhalaf
Service Price Transparency
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Recommend Dealer
Yes
Dec 10, 2024

Norm Reeves Honda Superstore - Huntington responded

We appreciate you in recommending us! Thanks also for letting us know about your battery replacement for your Honda. We hope to see you at another time for service!

December 10, 2024

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Employee Rating

Very good customer service and very good service in general, thank you for everything you guys do More

by raz_happyfinger
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Recommend Dealer
Yes
Dec 10, 2024

Norm Reeves Honda Superstore - Huntington responded

We value your positive feedback on your Honda service visit! Thanks for telling us, and we can't wait to work with you again.

December 08, 2024

Dealership Rating
Employee Rating

The customer service is pretty good here. Tony did a good job helping me. I have a hard time reviewing positively at times because I have a lemon odyssey and I haven’t stopped having problems More

by Amyschelin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Norm Reeves Honda Superstore - Huntington responded

We appreciate your feedback and would like to make things right with your 2020 Honda Odyssey, Amy. Please contact our Service Manager, Catherine Schlueter, at catherine.schlueter@normreeves.com or (714) 842-5431 to resolve any outstanding issues. Thank you.

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