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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington
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Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.8
292 Reviews
4.8

292 Reviews

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292 Reviews of Viviana Saenz

March 21, 2025

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Employee Rating

Vivian greeted me immediately upon driving up to service. She got my info and took great care of me. I asked how long for new tire, she said 1.5 hrs. I mentioned I had to be back at work and asked if she c More

by tpappas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Torres

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re pleased that Vivian’s proactive approach and swift service exceeded expectations. We'll tell her about what you said - we know it'll brighten her day! Thank you so much, and when it's time for that next service interval, we'll be here to help.

March 21, 2025

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Employee Rating

Great customer service. I felt understood when discussing issues with my vehicle. Services were completed correctly and in a timely manner. More

by Mxpickens1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Obando

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for the 5-star review! Our goal is to listen closely to your concerns and ensure timely service, and your satisfaction motivates us to excel.

March 16, 2025

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Clean with a wonderful lounge and tea for a comforting warm drink while waiting. Although I recommend reupholstering some of the seats. More

by Hbandy03
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Workmanship
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Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Honda Superstore - Huntington responded

We're so glad that you enjoyed our lounge and free drinks. We appreciate your honest feedback and will use it to improve our services. Thank you!

March 11, 2025

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Viviana was very customer oriented. Kept me current with updates on inspection and necessary repairs. Made sure repairs were conducted immediately. More

by Larry McMahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez, Edward Obando

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Mar 12, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re thrilled that everything exceeded your expectations, Larry! Viviana goes above and beyond for all our customers, and it’s great to see their effort recognized. We're pleased that you received regular updates on service. Thanks so much for letting us know, and we hope to see you again!

March 06, 2025

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Employee Rating

Viviana is always very Friendly,helpful and explains everything that needs to be done in a very clear and precise manner. She is someone I Trust. More

by Beegeesix
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 07, 2025

Norm Reeves Honda Superstore - Huntington responded

We appreciate you putting your trust in Viviana for your Honda service visit! Your loyalty means a lot to us. If you would like to request her services again, we encourage you to let us know. Please also let us know what we can do to provide you with a five-star experience next time. Thanks so much!

March 04, 2025

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That provide friendly and prompt service at a fair price and always keep me informed! More

by Tspedden
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

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Mar 05, 2025

Norm Reeves Honda Superstore - Huntington responded

It makes us happy that you found service at our dealership to be satisfying! We're also thrilled that you felt well-informed by our service team. Remember that you can also get even more value by considering our service specials before you come in for service. Thank you!

March 04, 2025

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Employee Rating

They are very Customer oriented, efficient, great product knowledge. They also provided me with shuttle service that made my day very convenient. More

by Gaylemoro
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Workmanship
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Recommend Dealer
Yes
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Mar 05, 2025

Norm Reeves Honda Superstore - Huntington responded

Our customers mean a lot to us, and we're dedicated to service to you, Gayle! We appreciate you letting us know, and we're happy to provide shuttle service to you. Thanks for stopping by, and please let us know what we can do for you!

February 26, 2025

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Always courtesy, and very helpful, keeps you informed. We have now moved to St. Louis, no. I hope the Honda dealer is has effective and courtesy as Norm Reeves More

by Westerholt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Oh, we'll miss you! Good luck in St. Louis, and we're flattered that you felt our services were of high quality. Thanks so much, and please stop by the next time you're in California!

February 21, 2025

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Employee Rating

Viviana quickly composed an order for the needed work needed and dealt with the insurance reviewer to price the repair we needed. She knew what was needed for our car and organized a work order with a pr More

by Dlsl.Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Norm Reeves Honda Superstore - Huntington responded

We're glad that Viviana could help you with the estimates for your Honda repairs. Hopefully, your car will get the service it needs, and you can get back on the road again. If yoiu have any other questions, please reach out to us. Thank you!

February 18, 2025

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Employee Rating

Excellent service. Tony Lagos is very efficient. Service is always done to my expectations. Great! More

by Morganosh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck, Ivette Rodriguez, Tony Lagos

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Feb 19, 2025

Norm Reeves Honda Superstore - Huntington responded

Our goal in providing service is to meet up to your expectations, Morgan! We're satisfied that Tony could reach that goal. If you'd like to request him for a future appointment, feel free to let us know. Thank you!

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