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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington
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Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
297 Reviews
4.9

297 Reviews

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297 Reviews of Viviana Saenz

April 15, 2025

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Employee Rating

I really admire your Dealer. The staff work responsibly. I will introduce to my friends. More

by cunguyen
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Recommend Dealer
Yes
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Apr 16, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you so much! We're glad our dealership met your needs, and you're willing to recommend us to your friends. That means a lot to us! We'd be happy to assist any friends you send our way and look forward to hopefully helping you again someday.

April 12, 2025

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Great service. They always take good care of me and my vehicle. Service never takes too long either. Very professional and top notch. More

by Haydenwarren30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez, Tony Lagos, Edward Obando

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Apr 14, 2025

Norm Reeves Honda Superstore - Huntington responded

Hello there! Thank you for taking the time to share your experience with us. We’re proud that our service is consistently prompt and professional, and it’s wonderful to know that you and your vehicle are in great hands. We look forward to serving you again soon!

April 10, 2025

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I pulled in at 330 Monday and she got me in had no appointments treated me like gold what a great experience had another service writer offer me coffee I was out in about a hour thank you !! More

by Terry Anderson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Apr 11, 2025

Norm Reeves Honda Superstore - Huntington responded

Hi Terry, your speedy experience truly brightened our day! It’s fantastic to know our team got you in and out with that extra touch of hospitality (and coffee!) to jump-start your week. We can’t wait to see you again!

April 07, 2025

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Employee Rating

Friendly, professional, and easy to talk to. Provided answers to my questions and was thorough in the explanation of my servuced vehicle. More

by Btnguyusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck, Ivette Rodriguez, John Le, Edward Obando

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Apr 08, 2025

Norm Reeves Honda Superstore - Huntington responded

We're thrilled everything went smoothly! Thank you for rating us and letting us know how your visit went. Reviews like yours help us assess our services and deliver the best experience for our customers. If you have any other questions, feel free to contact us!

April 04, 2025

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Employee Rating

As always, Viviana and her team took really good care of me. She was also able to accommodate me with a last minute appointment request. Thanks Viviana, you’re the best! More

by Rsremington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Lagos

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Apr 07, 2025

Norm Reeves Honda Superstore - Huntington responded

Hello! It’s always a pleasure to know that Viviana and her team can accommodate your last-minute needs. We believe in providing tailored care, and your satisfaction is proof that our service specials truly hit the mark. Thank you for your continued trust and kind words!

March 29, 2025

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Employee Rating

Bonito is knowable, friendly, and professional. The dealership completes the fixes of the car problems quicker then expected. More

by designsbykat36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tech Tang, Benito Torres, John Le

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Mar 31, 2025

Norm Reeves Honda Superstore - Huntington responded

It’s fantastic to hear that Bonito impressed you with his knowledge and quick fixes—exceeding your expectations is exactly what we aim for! We appreciate you highlighting our efficiency and friendly service here at Norm Reeves Honda Huntington Beach. Thanks for letting us know that our efforts made a difference.

March 21, 2025

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Employee Rating

Vivian greeted me immediately upon driving up to service. She got my info and took great care of me. I asked how long for new tire, she said 1.5 hrs. I mentioned I had to be back at work and asked if she c More

by tpappas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Torres

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re pleased that Vivian’s proactive approach and swift service exceeded expectations. We'll tell her about what you said - we know it'll brighten her day! Thank you so much, and when it's time for that next service interval, we'll be here to help.

March 21, 2025

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Great customer service. I felt understood when discussing issues with my vehicle. Services were completed correctly and in a timely manner. More

by Mxpickens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Obando

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Mar 26, 2025

Norm Reeves Honda Superstore - Huntington responded

Thank you for the 5-star review! Our goal is to listen closely to your concerns and ensure timely service, and your satisfaction motivates us to excel.

March 16, 2025

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Employee Rating

Clean with a wonderful lounge and tea for a comforting warm drink while waiting. Although I recommend reupholstering some of the seats. More

by Hbandy03
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Honda Superstore - Huntington responded

We're so glad that you enjoyed our lounge and free drinks. We appreciate your honest feedback and will use it to improve our services. Thank you!

March 11, 2025

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Employee Rating

Viviana was very customer oriented. Kept me current with updates on inspection and necessary repairs. Made sure repairs were conducted immediately. More

by Larry McMahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez, Edward Obando

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Mar 12, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re thrilled that everything exceeded your expectations, Larry! Viviana goes above and beyond for all our customers, and it’s great to see their effort recognized. We're pleased that you received regular updates on service. Thanks so much for letting us know, and we hope to see you again!

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