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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
347 Reviews
4.9

347 Reviews

Write a Review

347 Reviews of Viviana Saenz

September 16, 2025

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Employee Rating

Very professional and courteous. Took good care of us and had the cars ready when she told us it would be More

by lailachaker
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Recommend Dealer
Yes
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Sep 17, 2025

Norm Reeves Honda Superstore - Huntington responded

Laila, thank you for noticing our commitment to timeliness and care! Just like clockwork, our team loves making sure cars are ready when promised. We appreciate your trust and look forward to keeping you right on schedule again.

September 13, 2025

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Great customer service and very trustworthy employees. Love to go to this place specially always More

by Marcus
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Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

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Sep 15, 2025

Norm Reeves Honda Superstore - Huntington responded

Thanks for the love, Marcus. Hearing that our team feels trustworthy and welcoming is the kind of feedback that keeps everyone showing up with their best. We appreciate you coming back again and again.

September 02, 2025

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I have been coming here since 2014 and love it! The staff is always so helpful More

by mom43302
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Recommend Dealer
Yes
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Sep 03, 2025

Norm Reeves Honda Superstore - Huntington responded

You are part of our neighborhood story, and we appreciate your continued trust over the years. The staff treats regulars like family, and your note shows they are doing that right. See you again, and thanks for being with us.

August 27, 2025

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Viviana provides the best customer services. She is very knowledgeable, professional and patient to explain and to answer our questions. Thank you very much for your hard work. More

by hoaxuando
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Recommend Dealer
Yes
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Aug 27, 2025

Norm Reeves Honda Superstore - Huntington responded

Viviana is basically a walking encyclopedia of customer care: pages of knowledge, edited for patience and delivered with polish. Thank you so much for recommending her, and feel free to mention her to friends. Viviana will give them the same top-level care.

August 26, 2025

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Very punctual service. I left happy, although I would have liked a wash. Thank you. More

by djf7366
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Recommend Dealer
Yes
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Aug 27, 2025

Norm Reeves Honda Superstore - Huntington responded

Prompt pick-up and drop-off? Nailed it. Missing the wash is a tiny plot twist we’ll try to fix next time. Thank you for the honest feedback, and we appreciate your time.

August 22, 2025

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Norm’s Honda is always my go to! The service and professionalism of everyone is amazing. Please thank Benito again for taking such great care of me when I came in for my oil change. More

by debra_reinhardtsen
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Recommend Dealer
Yes

Other Employees Tagged: Benito Torres, Ivette Rodriguez

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Aug 25, 2025

Norm Reeves Honda Superstore - Huntington responded

Debra, you just made Benito’s day. Thank you! We’ll pass along your thanks and a big virtual high-five. Come back anytime for another smooth oil change.

August 19, 2025

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Viviana was great and very helpful. It was also a plus my car was washed. More

by Amy.Chen.D
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Recommend Dealer
Yes
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Aug 20, 2025

Norm Reeves Honda Superstore - Huntington responded

Love hearing this. Viviana will be delighted you noticed and we’re glad the fresh wash was a nice touch. Thanks for sharing! 🚗✨

August 19, 2025

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Reliable, Good Communication, Great Service, Great Environment, Clean, Organized, Highly Recommended, Staff are friendly and transparent. More

by EGK20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Catherine Schlueter, Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos, Edward Obando, Kevin Lam, Nicholas Knight

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Aug 20, 2025

Norm Reeves Honda Superstore - Huntington responded

Wow, thank you for this glowing list. We love hearing the whole experience clicked for you. We’re glad everything from the staff to the space felt right for you, and your recommendation means a lot to the team. See you next time!

August 19, 2025

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Viviana provided the best advise, guidance and direction I have ever had from a dealership. More

by Surfingcity
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edward Obando

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Aug 20, 2025

Norm Reeves Honda Superstore - Huntington responded

That is high praise, and we’re so grateful you shared it. Viviana will be thrilled to hear she made such a great impression. Thank you for trusting us, and if you know anyone else who might enjoy working with Viviana, you're welcome to send them our way.

August 05, 2025

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Employee Rating

Viviana, really worked hard to make sure everything was done-to my schedule. Offered different opportunities to make it easier. Explained things clearly. Was much appreciated! More

by Callnomie
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

Norm Reeves Honda Superstore - Huntington responded

We're so pleased to hear this feedback! Viviana’s doing a happy dance knowing she nailed your schedule and kept things crystal clear. We’re always here to offer more options and spread the good vibes!

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