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Viviana Saenz
Viviana Saenz at Norm Reeves Honda Superstore - Huntington
Refer Me

Viviana Saenz

Service Consultant

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.8
276 Reviews
4.8

276 Reviews

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276 Reviews of Viviana Saenz

January 21, 2025

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Employee Rating

Very pleasant to work with. Consult and offer needed service only. Have my trust for last 7 years More

by Marguerire
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Ung, Benito Torres, John Le, Tony Lagos

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January 19, 2025

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I highly recommend Edward and Norm Reeves! The entire process from making the appt, the comms and the actual service was stellar. Edward made it all happen. In short, he and the entire norm re More

by Mmcshane2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Catherine Schlueter, Clayton Einck, Ivette Rodriguez, John Le, Tony Lagos, Edward Obando, Kevin Lam, Nicholas Knight, Tech Tang

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Jan 21, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re thrilled you had a stellar experience with Edward and our team! Thank you for the high recommendation—it means the world to us. We look forward to your next visit!

January 19, 2025

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Super fast. They send me home in an Uber which was pretty convenient for me More

by Zulemajuarez905
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Le

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Jan 21, 2025

Norm Reeves Honda Superstore - Huntington responded

We’re so happy to hear you had a convenient experience with our team! Providing fast service and thoughtful touches like the Uber ride is what we strive for. Thank you for choosing us!

January 17, 2025

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I love going to Norm Reeves HB. The customer service is great! I get my car back fast. They are very informative and they explain everything to you. More

by Hibiscusgrl24333
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Service Time
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Recommend Dealer
Yes
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Jan 17, 2025

Norm Reeves Honda Superstore - Huntington responded

That's our goal--to give you your Honda back in great shape! Also, to let you know what's going on with your car and how we plan to fix it. Checking out our service specials before you stop by can make you love us even more! Thanks for the love, and we hope to see you again!

January 11, 2025

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Employee Rating

Viviana is very pleasant and represents Norm Reeves positively. She responds timely and answers any questions fully. She is an asset to the dealership! More

by Jobst4
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Norm Reeves Honda Superstore - Huntington responded

Viviana receives a lot of highly deserved praise, and we're thrilled that she represented our service team so well! Thanks for trusting her and our dealership for your service needs. If you're looking for service in a rush, we recommend our Express Service program.

January 11, 2025

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Folks at this dealership have always been courteous, fast, and straightforward regarding my needs. Last service visit was just fine. Vivian was all those things I said. I’ll continue to get my CRV servi More

by Gregvk
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ivette Rodriguez

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Jan 13, 2025

Norm Reeves Honda Superstore - Huntington responded

We appreciate your loyalty to our dealership, Greg! It sounds like our staff, especially Viviana, makes you feel comfortable and reassured when you bring your Honda CR-V in for service. That makes us happy! Thank you, and we'll see you next time!

January 10, 2025

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Employee Rating

I ordered an Oil change, tire rotation, Engine filter replaced and brakes tested all checked out okay in 90 minutes. More

by LEN CISEK
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Einck, Ivette Rodriguez, Tony Lagos

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Jan 11, 2025

Norm Reeves Honda Superstore - Huntington responded

Sounds like a satisfying service appointment for an oil change, tire rotation, and engine filter replacement, Len! We're relieved to hear that your brakes passed the test. Remember to give us a ring if you experience any brake issues such as squeaking or grinding. Thanks so much!

January 06, 2025

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Employee Rating

The length of time I spent at the dealership was surprising less than I expected. Viviana was excellent her customer service skills are very good. A good experience More

by gerardg98
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Norm Reeves Honda Superstore - Huntington responded

A good service visit should be fast and efficient, Gerard! We're glad that your experience went so well with Viviana's help. Before you stop by next time, remember to review our service specials and see what we can do for you. Thank you!

January 05, 2025

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Employee Rating

Super professional, amable, cortés y muy respetuoso, pero sobretodo muy puntual en su trabajo te tiene el carro a tiempo. More

by carlosma4830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Catherine Schlueter, Jason Ung, Clayton Einck, Benito Torres, Ivette Rodriguez, John Le, Tony Lagos

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Jan 06, 2025

Norm Reeves Honda Superstore - Huntington responded

¡El servicio puntual debe ser una prioridad en todos los concesionarios, Carlos! Nos alegra que hayas podido aprovechar nuestros servicios, y eres bienvenido en cualquier momento. Por favor, háznos saber qué más podemos hacer por ti. ¡Gracias!

January 02, 2025

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Employee Rating

Always satisfied with Norm Reeve's Huntington Beach Honda. The service department has helped to keep my car running great for many years. They also have a good parts sales department, too. More

by Mascot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Torres, John Le, Tony Lagos

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Jan 02, 2025

Norm Reeves Honda Superstore - Huntington responded

We appreciate your loyalty! Many drivers should know that our service does not end when you drive off the lot--it's just beginning! Thanks for putting your trust in our service team, and we look forward to many more years partnering with you for your automotive needs.

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