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Vincent Lor
Vincent Lor at Heiser Toyota
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Vincent Lor

Dispatcher

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
700 Reviews
4.7

700 Reviews

Write a Review

700 Reviews of Vincent Lor

March 03, 2025

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Employee Rating

Terrible service pressured into unnecessary parts treated differently when I refused the suggested unnecessary parts!!!!!!!! More

by aldebbishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2025

Heiser Toyota responded

Dear Valued Customer, First and foremost, we want to apologize that you felt you were pressured and treated differently at Heiser Toyota's service department. Please understand, this is not what Heiser stands for. We'd love the opportunity to discuss your experience with you further and hopefully, make things right. Please feel free to contact our service manager, Joe Kuckuk at 414-586-7134 and let us know the best way to contact you and we will reach out. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

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Employee Rating

It is a friendly place compared to where I bought the truck i just dont get a good deal when I buy a truck at heifer overall a nicer, place where I actually talk to the manager about his Mexico vacati More

by richardzahorik08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Matt Foti

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Mar 03, 2025

Heiser Toyota responded

Thank you for the kind words for our service department, Richard! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2025

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Good work I like to say thank you you doing great I look forward to seeing you again. Thank you More

by wilsoncha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther, Joshua Porter

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Feb 21, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 13, 2025

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Employee Rating

Quick, polite and comfortable. Everyone is very nice and the waiting area is very clean. No complaints. More

by AHMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther, Joshua Porter, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Matt Foti

Report | Print
Feb 13, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2025

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Great service from the agent who assisted me. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther, Joshua Porter, Lori Gong, Nathaniel Jenkins , Matt Foti

Report | Print
Jan 30, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 21, 2025

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Employee Rating

The dealership has changed tremendously service is not as good as it use to be More

by Slreed1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jorgo Ndina, Shahat Mohamed, Tom Lowther

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Jan 22, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2025

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Employee Rating

Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! More

by BARBARAAMBROSE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther, Joshua Porter, Lori Gong , Matt Foti

Report | Print
Jan 16, 2025

Heiser Toyota responded

Thank you, Barbara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 14, 2025

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Employee Rating

I was courteously treated during my entire 3 hours at the very busy service department. Vincent kept me informed about what added service was advisable without pressuring me to proceed with it. He also adv More

by asjrinzpe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 14, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with Vincent and our service team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 12, 2025

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Employee Rating

Front staff are rude and not even greeting and giving attitudes. Please work on that More

by maivshawj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 15, 2025

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

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Employee Rating

Vincent is a great representative for Heiser! He gave me the best service I ever had. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Heiser Toyota responded

Mark, Thank you for your very kind review. Vincent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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