Victoria Franklin | Page 2

This dealership is very shady in their business practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the practices. Bought a vehicle and was told that the tires were in great shape. Had the vehicle delivered to me and once got the vehicle found that the tires were not in good shape at all. Had to go out and get new tires to make sure I could be safe on the road. Reached out to the dealership and was told 3 weeks ago that they would cover half the tires, which I was ok with. Was told today that they changed there mind and will no longer cover half of the tires. This is shady business practices. I would never recommend my worst enemy to do business with them. Awful experience! More

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Easy purchase but very dishonest. Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later Bought a $31,000 Malibu that came with a dent in the door. Said they would make sure it got fixed. Got an $800 estimate and guess what, 2 years later, dent still there in my new car. My first new car experience was ruined by this Chevrolet dealer. More

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Exceptional Sales Lady!!!! Great Customer service. Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleas Victoria was patient with me from the very first day. I had been car shopping for awhile and my experiences with some sales agents were not very pleasant so by the time I got to mccluskey I was very guarded. When I met victoria, I explained to her what I was looking for in a new car and some of my concerns. She assured me that she could help me find the car I want. it took me a while to find my car (malibu) and every time I met with Victoria, she was friendly, patient and answered all my questions. Thanks Victoria for the great service you provided as well as changing my perception of sales agents.. More

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I am so happy with the oil change EXPERIENCE I received Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He w Thursday night 10:30pm on 12-12-13. I purchased my vehicle from Ms. Franklin last year in March. Kevin has been the best to me and my car since. He was very professional in showing me to their new wait area. The complimentary snacks and drinks were just the beginning. I had the ultimate experience in their private relaxation room. I got a full body massage in their massage chair while watching my favorite show! Then to come out and see that not only was my car washed but Kevin assured that the team CLEANED the inside and outside of my vehicle. I am sure I won't receive this service anywhere else I came to work and made my co workers jealous describing my experience to them! More

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